Ashley Cook
Anaheim,CA
Summary
Dynamic Customer Service Representative with a high energy and positive attitude. Expert in CRM software and data accuracy, I consistently improved customer satisfaction through effective communication, ensuring timely order processing, and compliance with company policies.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
JC Gury Comoany
La Habra, California
06.2024 - Current
- Managed daily customer inquiries through phone and email communication.
- Maintained detailed records of customer interactions to improve service efficiency.
- Utilized CRM software to track customer feedback and service requests.
- Engaged with customers to understand their needs and recommend appropriate solutions.
- Ensured compliance with company policies while handling customer complaints.
- Implemented feedback from customers to enhance product offerings and service quality.
- Participated in team meetings to discuss performance goals and strategies.
- Processed customer orders and ensured timely delivery of products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Assisted customers with inquiries related to product availability or changes in order status.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Customer Service Representative
Kentec Medical
Irvine, California
07.2007 - 12.2020
- Managed daily customer inquiries through phone and email communication.
- Trained new team members on customer service protocols and best practices.
- Utilized CRM software to track customer feedback and service requests.
- Participated in team meetings to discuss performance goals and strategies.
- Processed customer orders and ensured timely delivery of products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated the execution of contracts between multiple parties involved in a transaction.
- Reviewed and monitored contracts for accuracy, completeness, and compliance with company policy.
- Reviewed invoices from vendors against contracted services rendered to verify accuracy prior to payment authorization.
- Ensured that all documents related to contracts were properly filed and stored.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Answered customers' questions about products, prices, and availability.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
Retail Sales Associate
See's Candies
Huntington Beach, California
10.2002 - 05.2007
- Assisted customers in selecting products that matched their preferences and dietary needs.
- Maintained an organized and visually appealing sales floor to enhance the shopping experience.
- Processed cash and credit transactions accurately while ensuring a smooth checkout process.
- Conducted regular inventory checks to ensure product availability and minimize stockouts.
- Educated customers about product ingredients and health benefits to promote informed choices.
- Trained new employees on store procedures, customer service standards, and product knowledge.
- Utilized point-of-sale systems to track sales and manage customer transactions efficiently.
- Maintained cleanliness and organization of the store, ensuring a pleasant shopping environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School -
Westminster High School
Westminster, CA06-2002
Skills
- High-energy attitude
- Accurately enters data
- Telephone etiquette
- Technologically savvy
- Word, Excel, Dropbox, Telnet
- 55 WPM average
- Cross-functional collaboration
- Product organization
- Project management abilities
- Senior leadership
- Conflict mediation
Timeline
Customer Service Representative
JC Gury Comoany
06.2024 - Current
Customer Service Representative
Kentec Medical
07.2007 - 12.2020
Retail Sales Associate
See's Candies
10.2002 - 05.2007
High School -
Westminster High School