Ashley Cooper
Summary
To utilize my professional skills in a well-organized established organization with room for advancement. Enthusiastic and Hardworking candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Reliable and honest professional Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
Work History
Teller
BMO Bank
01.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Cross-sold credit cards, loans and other bank products.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
- Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Resourceful self-starter with courage and confidence to approach customers.
Care provider
Maxim HealthCare
07.2007
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted in the administration of medications under the supervision of registered nurses, ensuring accuracy, timeliness, and proper documentation.
Records
Fresno Police Department
10.2021 - 01.2023
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Assisting Police officers with Reports
- Working with various law enforcement Agencies on reports.
- Handling high volumes of calls
Cashier
Foods Co
09.2019 - 04.2021
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
CSR
Advance America
05.2017 - 07.2018
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
Lead Teller
Wells Fargo
09.2015 - 12.2016
- Counted, verified and handled bank deposits and armored car transactions.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Mentored and trained new tellers on bank procedures and customer service standards.
Sales Rep.
Macy's
11.2014 - 05.2015
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Used in-store system to locate inventory and place special orders for customers.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Associate of Arts - Anthropology
Fresno City College
Fresno, CA12.2019
AA - Criminology/ Anthropology
Fresno City
Fresno, CA01.2019
High School Diploma -
Bullard High School
Fresno, CA01.2007
Skills
- Lead Teller cash handling experience
- Ability to engage with customers and handle transaction in a professional manner
- Customer Service focused, ability to take initiative and results driven
- Knowledgeable of bank deposit, credit products and regulatory requirements preferred
- Home care provider
- Dependable, Hard Worker, willing to learn and accept constructive criticism
- Ability to organize and coordinate, computer literate
References
- Steve Stephens, (559) 285-0583, steve.stephens@fresnocitycollege.edu, Fresno City College Professor
- Lee Harris, (559) 621-2200, 3074 W Shaw Ave, Fresno, CA, 93711
- Robert Mitchell, (559) 665-5531 (559) 908-0613, 23370 Road 22, Chowchilla, CA, 93610, Central Ca Women's Facility
- Benjamin Garcia, (559-299-0271 200 shaw ave Clovis, Ca
- Anthony Martinez, (559-299-0271 200 shaw ave Clovis, Ca
Timeline
Teller
BMO Bank
01.2023
Records
Fresno Police Department
10.2021 - 01.2023
Cashier
Foods Co
09.2019 - 04.2021
CSR
Advance America
05.2017 - 07.2018
Lead Teller
Wells Fargo
09.2015 - 12.2016
Sales Rep.
Macy's
11.2014 - 05.2015
Care provider
Maxim HealthCare
07.2007
Associate of Arts - Anthropology
Fresno City College
AA - Criminology/ Anthropology
Fresno City
High School Diploma -
Bullard High School