Ashley Cooper
Austin,TX
Summary
Proven professional with extensive experience in customer service and childcare, notably with J. Crew Factory and various families as a dedicated nanny and babysitter. Excelled in upselling and fostering healthy environments, demonstrating exceptional organizational skills and a calm demeanor, while being animated. Achieved a significant improvement in customer engagement and child well-being, showcasing a unique blend of hard and soft skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
J. Crew Factory
San Marcos, TX
11.2024 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Prepared merchandise for purchase or rental.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Bagged or packaged purchases and wrapped gifts.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
Family Babysitter
Self-Employed; Wagner Family
Pflugerville, Texas
06.2022 - Current
- Helped older children with their chores like making beds and tidying up their rooms.
- Organized creative activities to develop children's physical, emotional and social growth.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Prepared meals according to instructions given by parents.
- Balanced schedules to promote optimal rest, play and educational periods.
- Updated parents on children's progress and routines to support stable and structured environment.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Took children out on walks or to playgrounds to encourage physical activity.
- Read books to the kids before bedtime or during quiet time.
- Engaged with children on individual basis to build positive, trusting relationships.
- Enforced rules to teach good manners and maintain safe environment.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Family Babysitter
Self-Employed; Reid Family
Dripping Springs, TX
11.2019 - Current
- Led hands-on activities consistent with child's interests and skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used organization and time management skills to multitask and keep children on set schedules.
- Responsibly watched children while parents were out.
- Engaged with children on individual basis to build positive, trusting relationships.
- Enforced rules set by the parents regarding television time, toys, snacks.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Provided direct-care services for children of varying ages.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children.
- Performed light housekeeping duties such as laundry and tidying up common areas used by the kids.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Nanny
Self-Employed; Burns Family
Redlands, CA
09.2021 - 05.2022
- Regulated children's schedules to balance rest, learning and play.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Organized educational games and materials to encourage learning in a fun way.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed positive relationships with each child by providing nurturing care.
- Maintained confidentiality and privacy of all family matters and information.
- Adapted care and activities to meet the needs of children with special requirements.
After-School Counselor
Young Men's Christian Association, YMCA
Austin, TX
10.2020 - 05.2021
- Checked after-school environments and equipment for safety and appropriateness.
- Maintained organized and clean classroom and play areas.
- Maintained accurate attendance rosters and accounted for program participants during activities.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Supervised individual and group activities in the after-school program.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Encouraged constructive communication among peers through problem solving techniques.
- Maintained safe play environment.
- Organized and implemented educational activities, such as games, arts and crafts projects, music lessons, sports competitions.
Education
Bachelor of Arts - English With A Concentration in Film
Texas State University
San Marcos, TX05-2025
High School Diploma -
Vandegrift High School
Austin, TX05-2021
Some College (No Degree) - English
University of Redlands
Redlands, CASome College (No Degree) -
Austin Community College
Austin, TXSkills
- Upselling
- Shipment processing
- Payment processing
- Cleaning techniques
- Order processing
- Reliable and punctual
- Customer service
- Calm demeanor
- Multi-tasking strength
- Product promotions
- Customer engagement
- Cash register operation
- Problem-solving skills
- Store opening and closing
- Reading comprehension skills
- Exceptional customer service
- Fitting room maintenance
- Time management
- Promotional support
- POS system operation
- Superb time management
- Professional Babysitting
- Flexible and adaptable
- Organizational skills
- Verbal communication
- Housekeeping
- Childcare
- Care management
- Safety
- Toilet training
- CPR training
- Activity planning
- Healthy environments
- Dietary requirements
Affiliations
- Stage Acting
- Film Acting
- Musical Theatre
- Screenwriting
- English Honor Society
- Soccer
- Writing
- Reading
- Crocheting
- Sewing
Languages
English
Native/ Bilingual
American Sign Language
Limited
Accomplishments
- Sigma Tau Delta Member
Certification
- OSHA Certified
- American Red Cross Babysitting Certified
- CPR Certified
References
References available upon request.
Timeline
Sales Associate
J. Crew Factory
11.2024 - Current
Family Babysitter
Self-Employed; Wagner Family
06.2022 - Current
Nanny
Self-Employed; Burns Family
09.2021 - 05.2022
After-School Counselor
Young Men's Christian Association, YMCA
10.2020 - 05.2021
Family Babysitter
Self-Employed; Reid Family
11.2019 - Current
Bachelor of Arts - English With A Concentration in Film
Texas State University
High School Diploma -
Vandegrift High School
Some College (No Degree) - English
University of Redlands
Some College (No Degree) -
Austin Community College