Data Entry Specialist
TEKsystems
06.2024 - 12.2024
Ashley Cooper
Fort Wayne,IN
Timeline
Training Certificate - Data Analysis And Visualization
Coursera
11.2023 - 12.2023
Training Certificate - Customer Success Management Fundamentals
LinkedIn Learning
06.2023 - 06.2023
Customer Experience Specialist I
Allied Benefit Systems, LLC
09.2022 - Current
SSA Lead/Distribution Clerk
USPS, United States Postal Service
09.2015 - 07.2021
Quality Assurance/Data Entry Specialist
Alpha Rae Personnel
03.2013 - 03.2015
Business Sales Expert
Frontier Communications
06.2012 - 12.2014
High School Diploma -
Silverado High School
08.2001 - 05.2005
Work History
Customer Experience Specialist I
Allied Benefit Systems, LLC
09.2022 - Current
- Accurately entered and managed data for policyholders and healthcare providers, ensuring data integrity and compliance with industry regulations.
- Oversee the entire claims processing workflow, ensuring prompt and accurate data entry and processing.
- Successfully manage the customer service email box, handling inquiries and correspondence from various
stakeholders. - Utilize advanced technical skills to create dynamic charts, tables, graphs, and presentation materials.
Data Entry Specialist
TEKsystems
06.2024 - 12.2024
- Processed complex datasets by logging, verifying, and analyzing data in Microsoft Excel and Word, ensuring accuracy and compliance.
- Created and formatted documents, including converting files to PDFs, inserting tables, and adding pivot tables or columns for accurate data representation.
- Ensured adherence to HIPAA regulations, safeguarding sensitive patient data.
- Delivered high- accuracy data entry and reporting to meet client and organizational standards.
SSA Lead/Distribution Clerk
USPS, United States Postal Service
09.2015 - 07.2021
- Delivered high-quality customer service, assisting customers with shipping, mailing, and billing inquiries.
- Resolved customer complaints efficiently, increasing satisfaction ratings by 30%.
- Managed inventory, processed payments, and maintained compliance with company policies.
- Implemented queue management strategies, improving efficiency and service delivery.
- Prepared local bank deposit and maintained unit accounting records, ensuring accurate data entry of retail activities.
Quality Assurance/Data Entry Specialist
Alpha Rae Personnel
03.2013 - 03.2015
- Processed inbound and outbound customer calls, assisting with case management and complaint resolution.
- Managed complaint investigations, ensuring thorough documentation and timely resolutions.
- Utilized Excel and Google Docs to generate reports and maintain records.
- Worked independently in a fast-paced, data-driven environment with minimal supervision.
Business Sales Expert
Frontier Communications
06.2012 - 12.2014
- Handled complex billing and account issues, maintaining a high level of customer satisfaction.
- Consistently met and exceeded performance benchmarks for service quality and customer retention.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
- Built strong client relationships through excellent communication and negotiation skills, resulting in long-term partnerships.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
Silverado High School
Victorville, CA 08.2001 - 05.2005
Training Certificate - Customer Success Management Fundamentals
LinkedIn Learning
06.2023 - 06.2023
Training Certificate - Data Analysis And Visualization
Coursera
11.2023 - 12.2023
Skills
- Document processing
- Payment systems
- Microsoft Office Suite, Salesforce, CRM, Zendesk
- Customer communication
- Project management
- Time management
- Data analysis and visualization
- Financial Operations
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsFlexible work hoursSummary
Highly analytical and detail-oriented professional with over 15 years of experience in data management, operations, and compliance within financial and customer service environments. Skilled in troubleshooting complex issues, managing configurations, and preparing financial reports. Adept at collaborating across teams, identifying areas for improvement, and implementing solutions to optimize processes. Proficient in Excel and data analysis tools, with a proven track record of managing customer expectations and delivering results in fast-paced, dynamic settings.
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