Ashley Cooper
Williamsport,MD
Summary
Dynamic healthcare professional with a strong background at Meritus Medical Center, excelling in HIPAA compliance and patient documentation. Known for exceptional customer service and effective communication, I have successfully trained staff and improved operational workflows, ensuring high-quality care and patient satisfaction. Committed to fostering teamwork and maintaining a clean, organized environment.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
21
21
years of professional experience
Work History
Unit Clerk
Meritus Medical Center
07.2018 - Current
- Coordinated communication between clinical staff and patients, ensuring timely information flow.
- Maintained accurate electronic health records using EMR systems to support healthcare delivery.
- Trained new staff on office procedures and software applications, fostering team competency.
- Oversaw supply inventory management to ensure availability of essential medical materials.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
Psychiatric Nursing Assistant
Meritus Medical Center
07.2018 - Current
- Monitored patient behavior and emotional well-being, reporting significant changes to nursing staff.
- Facilitated therapeutic activities that promoted social interaction and skill development among patients.
- Provided support during crisis interventions, utilizing de-escalation techniques to maintain safety and stability.
- Educated patients on coping strategies and medication management as part of recovery process.
- Trained new staff on best practices for patient care and facility protocols, enhancing team efficacy.
- Participated in quality improvement initiatives, contributing insights that improved operational workflows in psychiatric setting.
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
Cashier
Brothers Italian Restaurant
09.2021 - 08.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely order processing during peak hours.
- Implemented cash handling procedures, ensuring accuracy in daily revenue reports.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
GNA
Williamsport Retirement Village
02.2017 - 08.2021
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Improved workflow efficiency by implementing new documentation procedures for care delivery.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
- Provided emotional support to patients and their families during challenging times, fostering trust and open communication.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
- Advocated for patient rights during interdisciplinary discussions, ensuring fair representation of their preferences and values in decision-making processes related to their care plan adjustments or modifications.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
GNA
Homewood Health Centre
03.2008 - 06.2014
- Facilitated communication between residents, families, and healthcare professionals to ensure cohesive care experiences.
- Developed strong rapport with diverse patient populations, demonstrating cultural sensitivity and genuine empathy throughout interactions.
- Enhanced quality of life for disabled patients by assisting them with adaptive equipment usage and mobility exercises.
- Contributed to infection control efforts by adhering to strict hygiene protocols while performing various GNA tasks.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Maintained a safe environment for patients through regular room inspections and proactive hazard prevention measures.
- Facilitated smooth transitions between shifts through clear communication with colleagues regarding ongoing patient needs and concerns.
- Monitored vital signs and reported any changes or concerns to supervising nurse, ensuring timely medical intervention as needed.
- Improved patient comfort by providing empathetic and compassionate care to residents in a long-term care facility.
- Served as a reliable and dependable team member, consistently arriving punctually for shifts and demonstrating flexibility when staffing adjustments were necessary.
Cashier
Washington County Hospital
06.2007 - 05.2010
- Monitored inventory levels for retail items, coordinating restocking efforts as needed.
- Developed streamlined checkout processes, reducing wait times during busy periods.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Receptionist
Tropical Heat LLC
01.2005 - 11.2007
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Coordinated appointment scheduling for staff, optimizing calendar management and resource allocation.
- Maintained accurate records of incoming and outgoing correspondence for streamlined communication flow.
- Implemented office organization strategies, enhancing workspace efficiency and improving productivity.
- Developed customer service protocols that improved visitor satisfaction ratings through effective interaction techniques.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cashier
Roy Rogers Restaurant
02.2005 - 05.2006
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Nursing Assistant
Hagerstown Community College
Hagerstown, MD05-2008
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical terminology
- Supply restocking
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Order taking
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
- Payment processing
- POS system operations
- Inventory control
- Loyalty program promotion
- Clear communication
Timeline
Cashier
Brothers Italian Restaurant
09.2021 - 08.2023
Unit Clerk
Meritus Medical Center
07.2018 - Current
Psychiatric Nursing Assistant
Meritus Medical Center
07.2018 - Current
GNA
Williamsport Retirement Village
02.2017 - 08.2021
GNA
Homewood Health Centre
03.2008 - 06.2014
Cashier
Washington County Hospital
06.2007 - 05.2010
Cashier
Roy Rogers Restaurant
02.2005 - 05.2006
Receptionist
Tropical Heat LLC
01.2005 - 11.2007
No Degree - Nursing Assistant
Hagerstown Community College