Ashley Cope
Mooresville,IN
Summary
Dynamic Assistant Manager at Westside Auto Parts Inc, skilled in team leadership customer service, and data entry. Enhanced operational efficiency through process improvements, resulting in increased sales and customer satisfaction. Proven ability to train and develop staff, while effectively managing inventory and cash handling to minimize discrepancies.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Westside Auto Parts Inc
11.2016 - Current
- Managed daily operations, ensuring adherence to company policies and procedures.
- Trained new team members on inventory management systems and customer service protocols.
- Assisted in developing promotional strategies to increase sales and improve customer engagement.
- Analyzed sales data to identify trends and recommend adjustments to optimize product offerings.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Oversaw scheduling of staff shifts, ensuring adequate coverage during peak hours.
- Provided exceptional customer support, resolving issues promptly and maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Managed the front office ensuring all scale weights were correct and that the material was was correct.
Foreman
Eby-Brown
03.2007 - 01.2012
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency on the production floor.
- Trained new employees on equipment usage, safety procedures, and company policies to enhance team performance.
- Implemented process improvements that reduced downtime and increased overall operational effectiveness.
- Conducted regular inspections of equipment and work areas to identify maintenance needs and ensure safe working conditions.
- Collaborated with management to develop training programs that advanced employee skills and operational knowledge.
- Led team meetings to communicate goals, address concerns, and foster a collaborative work environment for all staff members.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Clerical Administrator
American Steam-a-way Professional Carpet Cleaning
12.2005 - 11.2006
- Managed daily operations, ensuring adherence to company policies and procedures.
- Trained new team members on inventory management systems and customer service protocols.
- Assisted in developing promotional strategies to increase sales and improve customer engagement.
- Analyzed sales data to identify trends and recommend adjustments to optimize product offerings.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Oversaw scheduling of staff shifts, ensuring adequate coverage during peak hours.
- Provided exceptional customer support, resolving issues promptly and maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Managed the front office ensuring all scale weights were correct and that the material was was correct.
Office Administrative Assistant
Eby-Brown
03.2007 - 01.2012
- Manually input customer orders.
- Addressed and corrected errors in item deliveries.
- Directed incoming calls to the proper department.
Education
No Degree - Accounting
Purdue University
West Lafayette, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Customer rapport
Timeline
Assistant Manager
Westside Auto Parts Inc
11.2016 - Current
Foreman
Eby-Brown
03.2007 - 01.2012
Office Administrative Assistant
Eby-Brown
03.2007 - 01.2012
Clerical Administrator
American Steam-a-way Professional Carpet Cleaning
12.2005 - 11.2006
No Degree - Accounting
Purdue University