Ashley Copeland
Sandwich,IL
Summary
Proven leader in compliance and retail management, adept at enhancing due diligence and fostering team leadership. At Heartland Bank and Trust, streamlined processes, boosting efficiency and adherence to regulatory standards. Skilled in CRM and strategic planning, consistently exceeding performance targets. Achieved significant improvements in customer satisfaction and sales outcomes.
Overview
12
12
years of professional experience
Work History
Compliance Associate
Heartland Bank And Trust
Sandwich, IL
10.2023 - Current
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
- Monitored employee trading activity for adherence to internal policies and external regulations, minimizing conflicts of interest.
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Assessed fees related to registration of property-related documents.
- Kept informed regarding pending industry changes, trends or best practices.
Retail Director
Ottawa Savings Bank
Ottawa, IL
05.2023 - 10.2023
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Managed vendor relationships, negotiating favorable terms for product sourcing and delivery schedules.
- Boosted sales performance by implementing innovative merchandising strategies and visual displays.
Branch Manager
Heartland Bank and Trust Co.
DeKalb, Somonauk And Sandwich IL
05.2016 - 05.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Retail Lead
Heartland Bank and Trust Co.
Sandwich, IL
05.2014 - 05.2016
- Developed and executed strategic marketing campaigns to drive foot traffic and boost sales revenue.
- Introduced efficient communication channels among employees enhancing collaboration which resulted in improved problem-solving capabilities as a team.
- Oversaw budget planning and financial reporting, consistently meeting or exceeding set performance targets.
- Enhanced store layout, creating an inviting atmosphere that encouraged customers to spend more time browsing merchandise.
Multi-Line Insurance Agent
Country Financial Insurance
Sandwich, IL
10.2012 - 05.2014
- Coordinated claims handling process between clients and insurance carriers, ensuring timely resolutions and minimized loss.
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
- Utilized CRM systems effectively to track interactions with clients, monitor policy renewals, and manage sales pipeline activities.
- Managed a diverse portfolio of personal lines, commercial lines, health, life policies for varied clientele demographics.
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
Education
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Leland High School
Leland IL2005
Skills
- Enhanced Due Diligence
- Financial Crime Prevention
- Legal Research
- Customer Due Diligence
- Regulatory knowledge
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
Sandwich Chamber Board President from 2020-2023
I was proud to hold the seat of SACC Board President for 3 years. The chamber is a bridge between the community and our local businesses.
Timeline
Compliance Associate
Heartland Bank And Trust
10.2023 - Current
Retail Director
Ottawa Savings Bank
05.2023 - 10.2023
Branch Manager
Heartland Bank and Trust Co.
05.2016 - 05.2023
Retail Lead
Heartland Bank and Trust Co.
05.2014 - 05.2016
Multi-Line Insurance Agent
Country Financial Insurance
10.2012 - 05.2014
Waubonsee Community College
High School Diploma -
Leland High School