Ashley Copley
Lexington
Summary
Skilled Ophthalmic Medical Technician with experience in supporting ophthalmologists by conducting diagnostic tests, maintaining sophisticated eye care equipment, and providing patient education on procedures and eye care. Demonstrated ability to adapt to evolving technology and best practices within fast-paced clinical settings. Strong interpersonal skills enhance patient comfort and trust, contributing to improved patient outcomes. Efficiently managed workflow and patient scheduling, resulting in smoother clinic operations and enhanced productivity.
Overview
12
12
years of professional experience
Work History
Ophthalmic Medical Technician
Atrium Health, Wake Forest Baptist Medical Center
Winston-Salem
02.2023 - Current
- Communicated effectively with other healthcare professionals regarding patient care needs.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Provided instruction on contact lens insertion and removal techniques and answered questions regarding contact lens hygiene practices.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Prepared examination rooms with appropriate instruments prior to each patient visit.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Prepared patients and administered basic eye exam tests.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Conducted tonometry or tonography tests to measure intraocular pressure.
Optometric Technician
Forsyth Family Eye Care
Winston-Salem
04.2021 - 09.2022
- Scheduled appointments for patients according to their needs and preferences.
- Assisted with patient intake and documented medical histories efficiently.
- Performed preliminary vision tests using automated equipment and tools.
- Coordinated appointment schedules to optimize workflow within the clinic.
- Supported optometrists during examinations by preparing necessary supplies promptly.
- Handled patient inquiries and provided information about eye care services effectively.
- Processed insurance claims and managed billing procedures accurately.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Contacted insurance companies to verify coverage information prior to treatment.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
Home Health Aide
Brookstone of Clemmons Assisted Living & Memory
Clemmons
11.2020 - 04.2021
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented care provided and submitted notes to supervisor.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Clinical Services Coordinator
Duke University Medical Center
Durham
09.2016 - 02.2021
- Performed data entry tasks into electronic medical record systems.
- Acted as a liaison between clinical departments and managed care organizations.
- Assisted with scheduling appointments for healthcare professionals and patients.
- Organized pre-authorization paperwork for specialty treatments or procedures.
- Participated in team meetings to discuss current issues or changes in workflow processes.
- Facilitated communication between physicians, nurses, pharmacists, case managers, social workers.
- Maintained accurate records of patient visits and medical histories.
- Provided support to clinical staff in the coordination of patient care services.
- Verified insurance eligibility and benefits information for patients.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Coordinated patient scheduling to optimize clinical workflow and improve patient care.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Implemented patient satisfaction surveys to gather feedback and identify areas for improvement in clinical services.
Leasing and Marketing Assistant
First Communities Management
Morrisville
09.2015 - 08.2016
- Managed leasing inquiries and scheduled property tours for prospective residents.
- Assisted in creating marketing materials for community events and promotions.
- Coordinated resident communications through newsletters and social media updates.
- Supported the maintenance of leasing documentation and tenant records management.
- Organized property shows to enhance visibility and attract potential renters.
- Collaborated with the leasing team to develop effective advertising strategies.
- Coordinated with property management teams to ensure smooth transition of new tenants.
- Communicated regularly with property managers concerning updates on vacancies or tenant concerns.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Administrative Assistant
Carolina Stone Products
Morrisville
11.2013 - 09.2015
- Managed scheduling and calendar coordination for executive team meetings.
- Facilitated communication between departments to streamline administrative processes.
- Prepared reports and presentations using Microsoft Office Suite tools effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Supported 3 project managers and 1 hardscape manager by entering daily requisitions into Seedspark database.
- Daily interactions with construction superintendents to ensure correct materials are pulled from vendor portals to fulfill proper stone requirements.
Skills
- Ophthalmic medication administration
- Contrast sensitivity evaluation
- Diabetic retinopathy monitoring
- Eye patching techniques
- Fundus photography
- Glaucoma screening expertise
- Ophthalmic imaging techniques
- Medical history taking
- Pediatric ophthalmology support
- Ophthalmic terminology
- Intake management
- Medical history documentation
- Examination room preparation
- Ophthalmology testing
- Patient recordkeeping
- Chart preparation
- Work order preparation
- Appointment setting
- Tonometry testing
References
References available upon request.
Timeline
Ophthalmic Medical Technician
Atrium Health, Wake Forest Baptist Medical Center
02.2023 - Current
Optometric Technician
Forsyth Family Eye Care
04.2021 - 09.2022
Home Health Aide
Brookstone of Clemmons Assisted Living & Memory
11.2020 - 04.2021
Clinical Services Coordinator
Duke University Medical Center
09.2016 - 02.2021
Leasing and Marketing Assistant
First Communities Management
09.2015 - 08.2016
Administrative Assistant
Carolina Stone Products
11.2013 - 09.2015
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