Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Cordero

New York,NY

Summary

Dynamic customer service professional with over 10 years of experience in fast-paced environments, demonstrating a strong ability to adapt and learn quickly. Proven expertise in interpersonal communication and problem-solving ensures exceptional client satisfaction and support. Highly organized and detail-oriented, consistently delivering results while managing multiple priorities. Proficient in basic Spanish, enhancing the ability to connect with diverse clientele.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate/Customer Service

Citi Trends
01.2024 - 05.2025
  • Greeted Customers, answered product questions.

(high customer volume)

  • Processed sales transactions accurately, handled returns, and informed customers about promotions and loyalty programs
  • Kept sales floor clean, organized and well stocked
  • Assisting with stocks counts and receiving shipments

Sales Representative/Receptionist

Glass Zone
03.2022 - 02.2024
  • Answered phones, scheduled appointments and welcomed guests
  • Provided personable and stand-out service to members and guests
  • Consistently met or exceeded established sales and customer service goals
  • Promoted special services offered that generated sales and revenue


Merchandise Associate

HOMEGOODS
09.2021 - 01.2022
  • Developed strong rapport with over 100 customers daily,
  • Maintained store visual appeal, engaged customers,
  • Promoted specific merchandise, and answered questions regarding promotions and store policies.
  • Excelled at all aspects of customers relations including learning and adhering to company guidelines.

Receptionist

MANHATTAN BOROUGH OFFICE
02.2018 - 01.2020
  • Provided service to an average of 50-100 customers a day
  • Provided excellent customer service: responded promptly assisted guests while maintaining a calm, courteous, and professional demeanor.
  • Answered and routed calls on a multi-line phone system, providing information to callers and staff
  • Managed calenders, filing systems, mail distribution, and data entry to ensure smooth office operations

Education

High School Diploma -

Williamsburg Preparatory High School
01.2011

Skills

  • Quality improvement initiatives
  • Stock management skills
  • Customer-focused retail sales
  • Customer interaction
  • English proficiency
  • Individualized care strategies
  • Skilled in time management and organization
  • Effective leadership
  • Clerical experience
  • Proficient in computer applications
  • Customer relationship management in sales
  • Effective communication
  • Effective patient communication
  • Microsoft Word
  • Customer service expertise
  • Retail merchandising
  • Effective organizational skills

Timeline

Retail Sales Associate/Customer Service

Citi Trends
01.2024 - 05.2025

Sales Representative/Receptionist

Glass Zone
03.2022 - 02.2024

Merchandise Associate

HOMEGOODS
09.2021 - 01.2022

Receptionist

MANHATTAN BOROUGH OFFICE
02.2018 - 01.2020

High School Diploma -

Williamsburg Preparatory High School
Ashley Cordero