Ashley cork
Elsie,MI
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Care NA
St. Johns, MI
07.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments, meetings and events for management staff.
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
St. Johns, MI
06.2018 - Current
- Provided direct patient care, including vital signs, wound care and catheterizations.
- Administered medications and treatments as prescribed by the physician.
- Monitored patient conditions and reported any changes to the nurse or doctor on duty.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Adhered to all safety regulations while providing quality care to patients.
- Collected specimens from patients for diagnostic testing.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Transported patients from rooms and prepared for treatments.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Discontinued dialysis treatment according to established procedures.
Kennel Attendant
Waverly Animal Hospital
Lansing, MI
06.2017 - 06.2018
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Greeted clients upon arrival at the facility and provided tours when necessary.
- Transported animals between veterinary offices and kennel facilities when needed.
- Provided tender loving care to all animals in the facility.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Maintained clean and orderly play yards, kennels and cages.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Daycare Assistant
North community center
Ovid, MI
11.2014 - 11.2015
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Developed positive relationships with parents through communication about their child's daily activities.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
Customer Service Representative
Quest Software
St. Johns, MI
04.2014 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Dekalb High School
Illinois07-2011
Some College (No Degree) - General Studies
Lansing Community College
Lansing, MISkills
- Database Management
- Presentation Design
- Bookkeeping
- Spreadsheet Management
- Reception oversight
- Scheduling
- Clerical Support
- Records Management
- Excel spreadsheets
Timeline
Administrative Assistant
Fresenius Medical Care NA
07.2022 - Current
Patient Care Technician - CCHT
Fresenius Medical Care Holdings Inc.
06.2018 - Current
Kennel Attendant
Waverly Animal Hospital
06.2017 - 06.2018
Daycare Assistant
North community center
11.2014 - 11.2015
Customer Service Representative
Quest Software
04.2014 - 09.2014
High School Diploma -
Dekalb High School
Some College (No Degree) - General Studies
Lansing Community College
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