Ashley Corns
Manager
Norfolk ,ne
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Library Director
Pridgen Foundation- Grapeland Public Library
11.2013 - Current
- Organized library circulation processes.
- Confidently maintained and balanced library's annual budget.
- Officially represented library at local meetings and town hall events to advocate for sponsorship opportunities.
- Coordinated book signings, talks, and dedications.
- Obtained grants from multiple organizations and government agencies.
- Directed requests to appropriate maintenance personnel regarding physical improvement and upgrades necessary at all library facilities.
- Hired, scheduled, and motivated library staff and volunteers.
- Expanded public awareness of library offerings through social media and local newspapers.
- Oversaw library staff and maintained an ongoing training development program geared at educating personnel on library systems and equipment.
- Trained staff and wrote employee manuals.
- Prepared deposits and balanced money drawer.
- Assisted customers with questions and requests.
- Developed, implemented, and managed special programs like school summer reading plans.
- Held meetings to assess future policies, procedures, and long-range plans.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Performed maintenance tasks on PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and cell phones.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Directed staff and managed annual capital budget.
- Analyzed business needs while soliciting customer feedback for process improvements.
Executive Assistant Store Manager
Walgreens
Palestine, AR
06.2007 - 12.2010
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered questions about store policies and addressed customer concerns.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Supervised daily operations of multi-million dollar operation.
- Managed, trained and motivated employees to continuously improve knowledge and abilities in customer service and retail management field.
- Upheld great standards of leadership for employees, consistently leading by example.
Education
Bachelor of Science - Natural Resources Management
The University of Tennessee - Martin
Martin, TN05.2007
Skills
- Grant Applications
- Administrative Management
- Finance and Accounting Oversight
- Business Leadership
- Originality and Creativity
- Circulation Desk Management
- Cost Control
- Collection Management
- Customer Service
- Writing Policies
- Event Planning
- Computer Software
- Staff Management
- Information Technology Literacy Skills
- Statistical Reporting
Accomplishments
- Collaborated with local agencies and Nucor- Vulcraft Texas to form The Grapeland Angel Tree Program. The program helps to provide Christmas for local families along with Christmas dinner.
- As the Community Coordinator for our church. I helped establish a program to provide food over the weekend for children who may not have enough food at home.
- Served as a board member of the Grapeland Chamber of Commerce for four years. During that time I headed the craft vendor portion of our local festival, overseeing 100+ vendors.
- Served as a board member for the First Christian Memorial Church.
- Served on the City of Grapeland's Building and Standards Board.
Timeline
Library Director
Pridgen Foundation- Grapeland Public Library
11.2013 - Current
Executive Assistant Store Manager
Walgreens
06.2007 - 12.2010
Bachelor of Science - Natural Resources Management
The University of Tennessee - Martin
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