Ashley Corona
Maywood
Summary
Dynamic Case Management Case Coordinator at South Atlantic Medical Group with expertise in case documentation and data collection. Proven ability to advocate for clients and enhance cross-functional collaboration, resulting in improved patient outcomes. Recognized for active listening strengths and commitment to client confidentiality, ensuring comprehensive support and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Management Case Coordinator
South Atlantic Medical Group
02.2025 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring, and coordination with primary health care providers.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Analyzed trends and data to inform decision-making and program development.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated with healthcare professionals to ensure comprehensive support for clients, improving their overall well-being.
- Advocated for clients in various settings, ensuring their voices were heard and needs addressed.
Eye Technician
All About EyeZ Optometry
01.2024 - 02.2025
- Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Streamlined clinic operations by managing patient appointments, records.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Facilitated smooth daily operations within the clinic by coordinating staff schedules, allocating resources efficiently to meet patient demands.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Retail Associate
Converse
08.2023 - 02.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely merchandise replenishment.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
Associate of Science - Nursing
East Los Angeles College
Monterey Park, CA09-2028
Skills
- Case documentation
- Data collection
- Active listening strengths
- Cross-functional collaboration
Certification
Phlebotomy Technician 1
Certified Medical Assistant
Basic Life Support (BLS)
HIPAA/OSHA Certified
Languages
English
Spanish
Professional Working
Timeline
Case Management Case Coordinator
South Atlantic Medical Group
02.2025 - Current
Eye Technician
All About EyeZ Optometry
01.2024 - 02.2025
Retail Associate
Converse
08.2023 - 02.2025
Associate of Science - Nursing
East Los Angeles College
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