Ashley Corro
West Palm Beach,FL
Summary
Organized and efficient Data Entry Clerk with 5.5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
5
5
years of professional experience
Work History
Billing Associate
MD Now Urgent Care
West Palm Beach, FL
11.2018 - 08.2019
- Reviewed full history of past due accounts and contacted client or insurance companies regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Submitted alternate billing for clients belonging to special demographics using E-clinical software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Answered phone and treated patients, insurance agents and all callers in a polite, friendly, prompt, and helpful manner.
- Processed payments from insurance companies and patients.
- Analyze and ensure the accuracy of the information in the billing system.
- Review and process medical record request, adhered to all HIPAA guidelines/regulations.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
New Accounts Specialist
Summit Brokerage Services Inc.
Boca Raton, FL
01.2014 - 10.2015
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Sent completed entries for evaluation and final approval.
- Identified data entry errors and reported to necessary departments.
- Collected and imputed data into (First Clearing, Pershing, and Docupace) database.
- Communicated with my coworkers in my department regarding deadlines, and delegated workflow to assure workflow meet deadline.
- Identified and resolved system and account issues.
- Trained 7 new employees for data entry and new accounts position.
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
- Established new customer accounts, including setting up electronic payments via their IRA contribution’s and IRA distribution’s.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Worked with brokers via calls / via e-mails while assisting them with opening and updating there customer’s accounts.
Data Entry Operator
Summit Brokerage Services Inc.
Boca Raton, FL
11.2013 - 01.2014
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Coded and processed applications into required electronic formats.
- Reviewed completed work for compliance with regulations.
- Sent completed entries for evaluation and final approval.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Organized, sorted and checked input data against original documents.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Data Processor
Pointe Capital LLC
Boca Raton, FL
01.2007 - 08.2008
- Located and corrected data entry errors and reported to management.
- Sorted and processed incoming reports before putting data into processing software.
- Answered data questions for company leaders as subject matter expert to enhance decision making.
- Tracked and maintained records for New account operation department.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Automotive Receptionist and Cashier
Mazda Dealership
West Palm Beach, FL
08.2005 - 03.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Maintained and filed repair orders, parts invoice’s, rental forms.
- Closed all open invoices for each day.
- Reconciled gas purchases for sales
- Assisted service, part’s and sale’s department with telephone coverage.
- Provided clerical and secretarial assistance to service’s and part’s department.
- Managed incoming and outgoing inventory of New and Used car’s in excel spreadsheets.
- Prepared dealer jackets with keys and car manual's for Sale’s department
- Handled customer complaints diplomatically and referred complaining customer to the appropriate department manager for resolution.
Insurance Administrative Assistant
Levay Mack Insurance
Boca Raton, FL
03.2023 - 03.2024
- Learned and adapted quickly to new technology and software applications.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answer and respond to incoming calls with customers, prospects and carrier representatives with a friendly and welcoming demeanor. Corresponded with clients through email.
- Provide proof of insurance upon request.
- · Follow up on underwriting requests with insurance company regarding mortgage company updates.
- · Follow up on cancellation, or lapse of policies coverage due to non-payment of policy premium renewals.
Education
John I. Leonard High School
Greenacres, FL06.2005
Skills
- Multi-Line Telephone Systems
- Document and File Management
- Office Equipment Operation
- Strong Organizational Skills
- Confidentiality and Data Protection
- Multitasking and Time Management
- Data Entry Documentation
- Problem-Solving
- Self Starter
- Data Verification
- Error Verification
- Transcribing Documents
- Ease with Computers and Technology
- Microsoft Outlook
- Judgment and Decision-Making
- Service-Orientation
Languages
Spanish
Native or Bilingual
Timeline
Insurance Administrative Assistant
Levay Mack Insurance
03.2023 - 03.2024
Billing Associate
MD Now Urgent Care
11.2018 - 08.2019
New Accounts Specialist
Summit Brokerage Services Inc.
01.2014 - 10.2015
Data Entry Operator
Summit Brokerage Services Inc.
11.2013 - 01.2014
Data Processor
Pointe Capital LLC
01.2007 - 08.2008
Automotive Receptionist and Cashier
Mazda Dealership
08.2005 - 03.2006
John I. Leonard High School