Ashley Cortes
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SMB Account Executive
T-mobile
05.2021 - 11.2023
- Increased small business account base by identifying potential customers and executing targeted sales strategies.
- Strengthened customer relationships through regular communication, proactive problem-solving, and attentive service.
- Exceeded quarterly sales goals consistently by establishing strong rapport with key decision-makers in client organizations.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
Store Manager
Metro By T-Mobile
04.2019 - 05.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Kitchen Manager
Chipotle Mexican Grill
01.2016 - 11.2018
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
IT Administrator
Mechanism Digital
02.2013 - 10.2015
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
Education
No Degree - Information Technology
Perscholas Institute of Technology
The Bronx, NY03.2014
Associate of Science - Business Administration
Seminole State College of Florida
Sanford, FL11.2013
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2012
Skills
- Budget Control
- Quality Assurance
- Brand Representation
- Team Management
- Account Planning
- Inventory Management
- Interpersonal Communication
- Staff Training and Development
- Verbal and Written Communication
Certification
CompTIA A+
CampTIA NET+
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Timeline
SMB Account Executive
T-mobile
05.2021 - 11.2023
Store Manager
Metro By T-Mobile
04.2019 - 05.2021
Kitchen Manager
Chipotle Mexican Grill
01.2016 - 11.2018
IT Administrator
Mechanism Digital
02.2013 - 10.2015
No Degree - Information Technology
Perscholas Institute of Technology
Associate of Science - Business Administration
Seminole State College of Florida
High School Diploma -
Winter Springs High School