Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Cortes

Freeport,NY

Overview

6
6
years of professional experience

Work History

Receptionist

HIGH VELOCITY AUTO BODY
Inwood, New York
02.2024 - Current
  • Greeted customers and answered phone calls in a friendly manner.
  • Managed appointment scheduling and coordinated service requests efficiently.
  • Organized and maintained customer records using digital management systems.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handle paperwork, including repair orders, estimates, and customer information.
  • Assist with insurance paperwork and collect payments.

Teller

Dime Community Bank
Oceanside, NY
09.2020 - 02.2024
  • Accurately handle deposits, withdrawals, check cashing, loan payments, and foreign currency exchanges.
  • Identify opportunities to cross-sell financial products or refer customers to other departments for services like account opening.
  • Assisted customers with account inquiries and banking services.
  • Greet customers promptly and professionally, providing a positive experience.
  • Process routine banking transactions such as deposits, withdrawals, check cashing, transfers, and loan payments.
  • Open and close accounts, update customer information, and maintain accurate records.
  • Respond to customer inquiries regarding products, services, and account issues.
  • Identify opportunities to promote bank products and services that meet customer needs.
  • Resolve customer complaints or escalate issues to management as appropriate.
  • Ensure compliance with bank policies, procedures, and regulatory requirements (e.g., KYC, AML).

Wait Staff Member

Bristal Assisted Living
Hewlett, New York
03.2020 - 09.2021
  • Delivered excellent customer service to residents and guests.
  • Assisted in setting up dining areas for meals and events.
  • Took food and beverage orders from residents promptly.
  • Served meals accurately, ensuring dietary restrictions were followed.
  • Maintained cleanliness and organization of dining spaces throughout shifts.

Education

High School Diploma -

Entral High School
Valley Stream, NY
06-2019

Skills

Experienced banking professional with expertise in customer service, account management, and financial transactions Adept at resolving client inquiries, ensuring compliance, and supporting branch operations with accuracy and efficiency”

Languages

Spanish
Professional

Timeline

Receptionist

HIGH VELOCITY AUTO BODY
02.2024 - Current

Teller

Dime Community Bank
09.2020 - 02.2024

Wait Staff Member

Bristal Assisted Living
03.2020 - 09.2021

High School Diploma -

Entral High School

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Ashley Cortes