Ashley Cortez
American Fork,UT
Summary
Dynamic Administration Manager, enhancing workflow efficiency and implementing technology solutions. Skilled in customer service and organizational management, I excel in fostering team collaboration and maintaining accurate financial records, driving productivity and cost-effective operations.
Overview
12
12
years of professional experience
Work History
Office Manager/Payroll Specialist
Wilmington Country Club Inc
06.2022 - 06.2024
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Implemented new software tools to automate routine tasks, increasing overall productivity across departments.
- Led cross-functional projects to enhance office communication protocols, resulting in improved team collaboration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed scheduling and coordination of meetings, ensuring optimal use of executive time and resources.
- Oversaw office supply inventory, implementing cost-effective procurement strategies to minimize expenses.
- Developed and maintained filing systems, improving document retrieval times and organization accuracy.
- Trained and mentored junior staff on office procedures, fostering a collaborative team environment.
Office Manager
Aflac
04.2021 - 06.2022
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Trained staff on office protocols and best practices to promote consistency and accuracy in daily tasks.
- Oversaw budget management for office expenses, identifying areas for cost reduction without sacrificing quality.
- Implemented technology solutions that improved data tracking and reporting processes within the office environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated communication between departments to enhance workflow and information sharing.
- Developed and maintained comprehensive filing systems to improve document retrieval efficiency.
- Led onboarding process for new hires, ensuring smooth integration into company culture and operations.
- Managed vendor relationships to ensure timely delivery of office supplies and services.
Registered Nurse
Onslow Memorial Hopital
09.2015 - 01.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Registered Nurse
UChicago Medicine Advent Health La Grange
01.2012 - 08.2015
- Administered medications and treatments as prescribed by healthcare providers.
- Participated in safety drills and training sessions to enhance preparedness for emergencies.
- Engaged in continuous learning through workshops and clinical rotations for skill enhancement.
- Provided compassionate care to patients, fostering a supportive healing environment.
- Assisted in monitoring patient vital signs and reporting changes to nursing staff.
- Collaborated with interdisciplinary teams to support comprehensive patient care plans.
- Educated patients and families on post-treatment care and health maintenance.
- Maintained accurate patient records using electronic health record systems.
Education
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
- Scheduling coordination
- Staff management
- Supply management
- Administrative oversight
Timeline
Office Manager/Payroll Specialist
Wilmington Country Club Inc
06.2022 - 06.2024
Office Manager
Aflac
04.2021 - 06.2022
Registered Nurse
Onslow Memorial Hopital
09.2015 - 01.2020
Registered Nurse
UChicago Medicine Advent Health La Grange
01.2012 - 08.2015
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill