Ashley Covington

Actively searching for a technically challenging position with an organization that desires a technician that values customer satisfaction with an attention to detail. Where standard and “out of the box” solutions to issues are highly desired. I am a highly skilled technical analyst/engineer that has worked in a variety of environments supporting an array of industry standard and specialized hardware and software. I have over 20 years of experience. Consistently sought out by multiple departments for the ability to assess scenarios and quickly resolve client issues and/or develop “outside the box” workarounds for clients thereby minimizing potential data loss and hardware/software down-time. I strive to train, instruct, and instill the same values into those that surround me in an ongoing effort to elevate performance, morale, and client and technician satisfaction. I believe that a positive team mentality is paramount to success. I thrive in single or multiple fast-paced environments with multiple priorities and deadlines. An attention to detail and documentation so that solutions are efficient and easily repeatable. Documentation accuracy decreases questions and increases trust from my leadership and peer team. From this documentation detailed training material and guidelines are developed to cultivate best practices for resolutions. Additionally, continuous relationship development with research and development positively impacts hardware and software enhancements and minimizes software defects. Where these defects emerge the solutions that are produced also positively benefit future releases of both hardware and software.