Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Deal

Las Vegas,NV

Summary

Energetic and personable hospitality professional with 7+ years of experience in high-volume resorts and casinos. Recognized for providing exceptional guest service with a positive and engaging attitude. Skilled in cocktail service, cash handling, upselling, and maintaining a clean, welcoming environment. Dedicated to creating memorable guest experiences and contributing to a successful team environment.

Overview

8
8
years of professional experience

Work History

Lounge Server

Mandalay Bay
Las Vegas, NV
07.2021 - Current
  • Deliver high-level service in a fast-paced lounge setting, consistently exceeding guest expectations.
  • Accurately enter drink orders using POS system and serve with efficiency and charm.
  • Manage cash transactions and ensure accountability with all payments.
  • Maintain a clean and inviting work area in compliance with safety and service standards.

Cocktail Server

Flamingo Casino
Las Vegas, NV
03.2019 - 06.2021
  • Provided exceptional cocktail service to casino patrons with a fun and upbeat attitude.
  • Addressed guest questions and concerns promptly and professionally.
  • Recognized for maintaining strong customer rapport and repeat guest engagement.

Server

Bohemian Hotel Savannah Riverfront
Savannah, GA
03.2018 - 03.2019
  • Greeted guests and delivered food and beverage orders with courtesy and efficiency.
  • Ensured cleanliness and readiness of serving area at all times.
  • Promoted daily specials and upsold menu items to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Cocktail Server

Borgata Casino & Hotel
Atlantic City, NJ
09.2017 - 03.2018
  • Provided personalized service to guests in a luxury casino environment.
  • Maintained cleanliness and organization of bar area and ensured guest satisfaction.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Garnished dishes and beverages to serve visually appealing menu items.

Customer Service Representative

Nissan Of Atlantic City
Atlantic City, NJ
04.2017 - 09.2017
  • Welcomed customers and addressed inquiries and concerns with professionalism.
  • Managed follow-up communication via calls, texts, and emails to ensure satisfaction.
  • Contributed to a welcoming showroom experience that fostered customer loyalty.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

High School Diploma -

Egg Harbor Township High School
Egg Harbor, NJ
06-2014

Skills

  • Guest Services & Hospitality
  • Cocktail & Lounge Service
  • POS Systems & Cash Handling
  • Upselling & Product Knowledge
  • Food Safety & Handling
  • Microsoft Office (Word, Excel)
  • Team Collaboration & Communication
  • Organizational Efficiency
  • Point of sale
  • Customer engagement
  • Order accuracy
  • Conflict resolution
  • Time management
  • Attention to detail
  • Guest satisfaction

Timeline

Lounge Server

Mandalay Bay
07.2021 - Current

Cocktail Server

Flamingo Casino
03.2019 - 06.2021

Server

Bohemian Hotel Savannah Riverfront
03.2018 - 03.2019

Cocktail Server

Borgata Casino & Hotel
09.2017 - 03.2018

Customer Service Representative

Nissan Of Atlantic City
04.2017 - 09.2017

High School Diploma -

Egg Harbor Township High School

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Ashley Deal