Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Cowan

Whitinsville,MA

Summary

Developed skills in fast-paced retail environment, focusing on customer service and team leadership. Excel in managing transactions, resolving issues, and maintaining high standard of accuracy and efficiency. Seeking to leverage these transferrable skills while transitioning into new field.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Manager/ Cashier

Harry's Famous Pizza
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Operated and sanitized kitchen and food preparation equipment.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.

Bartender

Kyoto Bar and Grill
07.2016 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

General Studies

Quinsigamond Community College
Worcester, MA

Cosmotology

Toni&Guy Hairdressing Academy
Worcester, MA
05-2023

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer relations
  • POS system
  • Shift scheduling

Certification

  • OSHA Certified
  • ServSafe Food Handler's Certification
  • TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
  • Cosmetology License - MA Board of Cosmetology.

Timeline

Bartender

Kyoto Bar and Grill
07.2016 - Current

Manager/ Cashier

Harry's Famous Pizza

General Studies

Quinsigamond Community College

Cosmotology

Toni&Guy Hairdressing Academy

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Ashley Cowan