Ashley Cowgill
Shenandoah,VA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts Number pounds. Highly experienced in performing quality inspections and machinery operations. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Associate
Harbor Freight
11.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Delivery Courier
UPS
10.2022 - 01.2023
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Contributed significantly to creating a positive work environment through effective collaboration among colleagues from diverse backgrounds.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Verified package information to check for accuracy and completeness.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated with dispatch and customers for accurate delivery information.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Tracked delivery status and updated customers for expected delivery time.
- Escalated issues to supervisor for immediate remediation.
- Properly documented all specimens received using Software.
Guest Relations Supervisor
Jellystone Park Camp Resorts
07.2022 - 08.2022
- Enhanced guest satisfaction by efficiently resolving issues and addressing complaints in a timely manner.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times for guests.
- Collaborated with hotel departments to ensure seamless communication and coordination, resulting in better guest experiences.
- Developed strong relationships with repeat guests, fostering loyalty to the hotel brand.
- Implemented strategies for maintaining high levels of customer service during peak seasons without compromising quality.
- Led a team of guest relations staff, providing guidance and support to enhance their performance and professional growth.
- Contributed to an increase in positive online reviews by consistently delivering exceptional customer service experiences.
- Organized special events for VIP guests, ensuring memorable stays that encouraged repeat business.
- Coordinated with housekeeping staff for timely room turnovers, minimizing delays for incoming guests.
- Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Updated standard operating procedures to reflect best practices, ensuring consistent service delivery across the team.
- Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks.
- Served as a liaison between management and frontline staff, facilitating open communication channels that promoted teamwork and collaboration throughout the hotel operation.
- Elevated overall guest experience through proactive problem-solving measures designed to prevent recurring issues from arising in the future.
- Coached new hires on company policies and procedures, setting them up for success in their roles as Guest Relations Agents or Supervisors alike.
- Participated in regular meetings with upper management, presenting updates on departmental progress and strategies for continued success.
- Championed a positive work culture within the guest relations team, fostering an environment that prioritized employee satisfaction and performance.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Evaluated and promptly resolved lodging facility operational issues.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Guest Relations Agent
Jellystone Park Camp Resorts
03.2022 - 08.2022
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Established strong rapport with guests, fostering loyalty and repeat business.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Assisted in the development of guest relations protocols, resulting in a consistent approach across the team.
- Provided personalized recommendations for local attractions and dining options, enhancing guests'' overall experience.
- Conducted regular follow-ups with guests post-stay to gather feedback and implement improvements.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Handled room assignments thoughtfully, accommodating special requests and preferences whenever possible.
- Proactively communicated with guests to anticipate needs and offer assistance in advance.
- Contributed to positive TripAdvisor reviews by consistently providing exceptional service to all guests.
- Trained new Guest Relations Agents, sharing best practices for maintaining high standards of customer care.
- Organized special events for VIP guests, demonstrating attention to detail and commitment to exceeding expectations.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Utilized customer relationship management software effectively, ensuring accurate record-keeping of guest information for future stays.
- Collaborated closely with sales department to identify potential upsell opportunities that align with guest preferences.
- Participated in regular team meetings contributing valuable insights towards improving the overall operations within the Guest Relations Department.
- Managed difficult conversations professionally by actively listening empathetically implementing appropriate solutions.
- Developed relationships with local businesses/vendors creating partnerships that enhance services provided to guests, further elevating their experience.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated and coordinated transportation services for guests.
- Managed check-in and check-out procedures for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
Advanced Diploma -
William Monroe High School
Stanardsville, VASkills
- Program Support
- Management Support
- Data Entry
- Cash Handling
- Workplace Safety
- Flexible Schedule
- Time Management
Timeline
Associate
Harbor Freight
11.2023 - Current
Delivery Courier
UPS
10.2022 - 01.2023
Guest Relations Supervisor
Jellystone Park Camp Resorts
07.2022 - 08.2022
Guest Relations Agent
Jellystone Park Camp Resorts
03.2022 - 08.2022
Advanced Diploma -
William Monroe High School