Ashley Cox

Medical Assistant/Medical Office Manager

Comprehensive Medical Care PC

2008.05 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Taught patients about medications, procedures, and care plan instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Completed clinical procedures and gathered patient data for interpretation by physician.
Verified patient insurance coverage and collected required co-payments.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collected pertinent data and calculations to aid physician in interpreting results.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Implemented care and efficiency improvements to support and enhance office operations.
Measured patient spirometry.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Followed appropriate procedures to minimize patient's exposure to radiation.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Consulted with healthcare professionals on business decisions.
Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Assisted with regulatory issues such as compliance.
Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Developed close working relationships with front office and back office staff.
Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Created and implemented organizational policies and procedures.
Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Oversaw accounting, budgeting, and financial reporting.
Developed policies and procedures for effective practice management.
Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
Utilized data analysis techniques to identify areas for improvement within the practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[Amount].
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Created organized filing system to manage department documents.
Organized and updated databases, records and other information resources.
Coordinated office events, seminars and meetings for staff and clients.

Summary

Overview

Work History

Medical Assistant/Medical Office Manager

Education

High School Diploma -

Skills

Timeline

Medical Assistant/Medical Office Manager

High School Diploma -

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