Ashley Craft
League City,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Digital Marketing/Social Media position. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, and my previous Social Media experience.
Overview
16
16
years of professional experience
Work History
Senior Analyst
Torch Services
01.2024 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Identified and resolved problems through root cause analysis and research.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Assistant Community Manager
Greystar
03.2020 - 01.2024
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
Senior Leasing Professional
Channel At Bowen Apartment Homes
01.2018 - 03.2020
- Enhanced property value through diligent evaluation of market trends and strategic rent pricing.
- Coordinated successful community events, fostering a positive living environment for residents.
- Maximized occupancy rates by quickly identifying qualified applicants and efficiently processing applications.
- Conducted thorough market analyses to make informed decisions regarding rental rate adjustments and concessions.
- Developed strong relationships with local businesses, generating quality referrals for potential tenants.
- Implemented innovative marketing strategies to attract new prospects and increase overall traffic to properties.
- Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
- Managed detailed records of all lease transactions, providing accurate data for reporting purposes.
Sales Associate
Rooms To Go
01.2016 - 04.2018
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Leasing Professional
Riverland Woods Apartments
01.2012 - 01.2016
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Sales Associate
Victorias Secret
01.2008 - 01.2011
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Montgomery College
Houston, TX12.2009
Trident Technical College
Charleston, SC12.2007
Grace Family Christian Academy
Charleston, SC12.2006
Skills
- Performance monitoring
- Technical understanding
- Financial Modeling
- Analytics program experience
- Client management
- Advanced Excel
- Report Preparation
- Client Relationship Management
- Social Media Posting
- Social media content campaigns
- Social Media Marketing
- Content scheduling
- Upselling
- Contract Preparation
- Sales Goals Attainment
Location Preference
Hybrid/Remote.
References
- Mary Magess: 1-702-245-6619- Immediate Supervisor while I worked as Assistant Community Manager.
- Lori McCurtain, 832-525-0495, Supervisor at Jewelry is Fun.
- Heather Kinard, 843-860-9585, Friend and colleague at Riverland Woods Apartments.
Training
- John F. Lawhon- Retail Sales Training
- Ashworth College- Interior Design Training
Timeline
Senior Analyst
Torch Services
01.2024 - Current
Assistant Community Manager
Greystar
03.2020 - 01.2024
Senior Leasing Professional
Channel At Bowen Apartment Homes
01.2018 - 03.2020
Sales Associate
Rooms To Go
01.2016 - 04.2018
Leasing Professional
Riverland Woods Apartments
01.2012 - 01.2016
Sales Associate
Victorias Secret
01.2008 - 01.2011
Montgomery College
Trident Technical College
Grace Family Christian Academy
Similar Profiles
Medha DuttaMedha Dutta
Recruitment Consultant at Torch Professional ServicesRecruitment Consultant at Torch Professional Services
Isabelle DimantIsabelle Dimant
High School Newspaper Editor in Chief at The Torch @Olympic Heights Community High SchoolHigh School Newspaper Editor in Chief at The Torch @Olympic Heights Community High School
Aaron FoxAaron Fox
Business Development Representative at Torch DentalBusiness Development Representative at Torch Dental
Cristian GonzalezCristian Gonzalez
Owner/Operator Truck Driver at JIT Trucking LLCOwner/Operator Truck Driver at JIT Trucking LLC
Britney GlatthaarBritney Glatthaar
Executive & Personal Assistant to the CEO at Impact! Partners FinancialExecutive & Personal Assistant to the CEO at Impact! Partners Financial