Ciara Monge
Salem,MA
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Offering strong communication and organizational skills, eager to learn and develop in any environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Overview
2
2
years of professional experience
Work History
Online Order Filling & Delivery
Walmart
10.2023 - Current
- Maximized productivity by cross-training in other areas of the manufacturing process when necessary.
- Reduced errors by carefully reviewing batch records and ensuring accurate documentation procedures were followed consistently.
- Ensured accurate product measurements with precise calibration of filling equipment.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated issues to stores using appropriate communication channels.
Cashier
Dunkin' Donuts
08.2022 - 03.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Salem High
Salem, MA06-2024
Skills
- Standard Operating Procedures
- Efficiency optimization
- Team Collaboration
- Problem-solving skills
- Customer Assistance
- Work Ethic and Integrity
- Order Taking
Languages
Spanish
Elementary
Timeline
Online Order Filling & Delivery
Walmart
10.2023 - Current
Cashier
Dunkin' Donuts
08.2022 - 03.2023
High School Diploma -
Salem High
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