Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Ashley Crosby

Albertville,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

14
14
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification

Work History

Direct Care Worker

Highlands residential
Albertville, AL
10.2024 - 11.2025
  • Assisted clients with daily living activities and personal care tasks.
  • Provided companionship and emotional support to residents in need.
  • Administered medications according to prescribed schedules and guidelines.
  • Obtained vital sign information weekly
  • Cooked and served daily meals.
  • Transported individual to doctor appointment or daily community outing.

Team Lead

Celebration Group Homes
Albertville, Alabama
05.2024 - 08.2024
  • Supervised daily operations and staff activities for residential care facilities.
  • Coordinated communication between team members and external service providers.
  • Trained new staff on policies, procedures, and best practices in care delivery.
  • Completed documents on therap
  • Assisted individuals with daily and personal care tasks.
  • Cooked, prepared, and served daily meals.
  • Transported individuals to doctor appointments and daily community outings.
  • Obtained weekly vital signs

Cashier/Cook Operator

Chevron/ Sneaky Petes
Huntsville, Alabama
03.2022 - 04.2023
  • Processed customer transactions accurately and promptly.
  • Assisted customers with product inquiries and recommendations.
  • Handled cash, credit, and debit transactions securely.

  • Collaborated with team members to ensure smooth operations.
  • Resolved customer issues professionally and tactfully.
  • Balanced cash drawer at end of shift to ensure accuracy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Prepared and cooked meals according to standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workstations and storage areas.
  • Monitored food inventory levels and reported shortages to management promptly.
  • Followed safety and sanitation protocols to ensure a safe cooking environment.
  • Trained new kitchen staff on proper cooking techniques and kitchen procedures.
  • Operated kitchen equipment, including ovens, grills, and fryers safely and efficiently.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Resolved customer complaints regarding food quality or services provided.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Ordered supplies as needed for the kitchen.
  • Distributed food to service staff for prompt delivery to customers.

Side dock worker

Lovelady Thrift Store
Clay, AL
01.2021 - 10.2021
  • Loaded and unloaded donations from vehicles efficiently and safely.
  • Sorted and organized items for sale on the sales floor.
  • Operated warehouse equipment to move heavy items as needed.
  • Maintained cleanliness and orderliness in the docking area.
  • Assisted with inventory management by tracking incoming donations.
  • Collaborated with team members to streamline donation processing.
  • Ensured compliance with safety protocols during all operations.
  • Provided training and guidance to new dock workers on procedures.
  • Stacked boxes on pallets according to size and weight requirements.
  • Ensured that all safety protocols were followed while working on the dockside.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Transported materials and pallets between areas.
  • Utilized hand tools such as hammers, wrenches, screwdrivers as needed.
  • Assisted in loading and unloading containers with heavy machinery.
  • Loaded and unloaded cargo from vessels, trucks, and railcars.
  • Monitored container levels for proper stacking heights before securing them for transportation purposes.
  • Packed boxes and stock using organizational guidelines.

Construction Helper

Van Holcombe Construction
Laceys Spring, Alabama
03.2019 - 10.2020
  • Assisted skilled tradespeople with various construction tasks on job sites.
  • Maintained tools and equipment in safe, clean, and functional condition.
  • Followed safety protocols to ensure a secure work environment for all team members.
  • Loaded and unloaded materials, ensuring proper handling and placement at job sites.
  • Set up scaffolding and other temporary structures to facilitate construction activities.
  • Conducted site clean-up to maintain organized work areas throughout projects.
  • Followed instructions from supervisors regarding specific tasks assigned.
  • Operated power tools such as saws, drills, grinders, nail guns.
  • Assisted with the demolition of existing structures and removal of debris.
  • Organized tools and supplies to ensure easy access during projects.
  • Worked long hours outdoors under extreme weather conditions when necessary.
  • Listened to directions and executed tasks accurately to prepare materials, perform work, and clean up sites at conclusion of jobs.

Residential Cleaner

Rocket Maid
Huntsville, AL
06.2019 - 12.2019
  • Organized cleaning supplies and equipment for efficient workflow.
  • Maintained high standards of cleanliness in homes and apartments.
  • Followed safety protocols while handling cleaning chemicals and equipment.
  • Communicated with clients to understand specific cleaning needs and preferences.
  • Developed a systematic approach to deep cleaning tasks for thorough results.
  • Respected customer's privacy while performing duties in their homes.
  • Scrubbed sinks, tubs and showers to remove dirt build-up.
  • Emptied trash cans and disposed of waste materials properly.
  • Swept, vacuumed, mopped and waxed floors.
  • Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
  • Followed instructions from supervisors regarding special tasks or requests.
  • Cleaned refrigerator interiors and exteriors as instructed by homeowners.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
  • Dusted furniture, fixtures and window sills.
  • Provided excellent customer service at all times.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Removed cobwebs from ceilings and corners of rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Cashier

Raceway Gas Station
Meridianville, Alabama
07.2017 - 02.2018
  • Operated cash register efficiently during busy shifts.
  • Processed customer transactions accurately and promptly.
  • Assisted customers with product inquiries and recommendations.
  • Handled cash, credit, and debit transactions securely.
  • Resolved customer issues professionally and tactfully.
  • Balanced cash drawer at end of shift to ensure accuracy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Trainer/Residential House Cleaner

Maidpro
Huntsville, AL
03.2014 - 05.2016
  • Delivered training sessions on cleaning techniques and customer service standards.
  • Assisted in onboarding new team members with hands-on training.
  • Developed training materials to enhance staff understanding of company policies.
  • Conducted evaluations to assess trainee performance and skill acquisition.
  • Collaborated with management to identify areas for employee skill improvement.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Explained goals and expectations required of trainees.
  • Maintained high standards of cleanliness in homes and apartments.
  • Communicated with clients to understand specific cleaning needs and preferences.
  • Developed a systematic approach to deep cleaning tasks for thorough results.
  • Trained new team members on effective cleaning techniques and procedures.
  • Scrubbed sinks, tubs and showers to remove dirt build-up.
  • Emptied trash cans and disposed of waste materials properly.
  • Swept, vacuumed, mopped and waxed floors.
  • Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
  • Followed instructions from supervisors regarding special tasks or requests.
  • Cleaned refrigerator interiors and exteriors as instructed by homeowners.
  • Kept records of time spent on each job for billing purposes.
  • Provided excellent customer service at all times.
  • Removed cobwebs from ceilings and corners of rooms.
  • Maintained and organized cleaning supplies stock.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.

Shift Manager/Cashier

Quikmart
Huntsville, AL
03.2012 - 05.2014
  • Supervised staff during shifts to ensure operational efficiency and service quality.
  • Coordinated daily schedules for employees to optimize coverage and workflow.
  • Trained new team members on company policies and procedures for consistency.
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Implemented safety protocols to promote a secure work environment for all employees.
  • Resolved customer complaints swiftly to enhance overall customer satisfaction experience.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Ensured compliance with food safety regulations and quality standards.
  • Counted and balanced registers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Assisted customers with fuel purchases and convenience store items.
  • Trained new cashiers on register operations and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Hazel Green High
Hazel Green , AL

Skills

  • Daily living assistance
  • Medication administration
  • Vital signs monitoring
  • Staff training
  • Documentation management
  • Team leadership
  • Time management
  • Customer service
  • Adaptability
  • Attention to detail
  • Materials organization
  • New hire training
  • Materials preparation
  • Planning and coordination
  • Payment collection
  • First aid
  • Creative problem solving

Certification

  • Mac 1 certified
  • Mac 2 certified
  • First aide certified
  • CPR
  • MOAB trained

Accomplishments

  • Job readiness Workshop, WorkFaith Birmingham, Birmingham Alabama, 2021
  • Advanced Diploma, Hazel Green High School, Hazel Green, Alabama 2002

References

References available upon request.

Timeline

Direct Care Worker

Highlands residential
10.2024 - 11.2025

Team Lead

Celebration Group Homes
05.2024 - 08.2024

Cashier/Cook Operator

Chevron/ Sneaky Petes
03.2022 - 04.2023

Side dock worker

Lovelady Thrift Store
01.2021 - 10.2021

Residential Cleaner

Rocket Maid
06.2019 - 12.2019

Construction Helper

Van Holcombe Construction
03.2019 - 10.2020

Cashier

Raceway Gas Station
07.2017 - 02.2018

Trainer/Residential House Cleaner

Maidpro
03.2014 - 05.2016

Shift Manager/Cashier

Quikmart
03.2012 - 05.2014

Hazel Green High
Ashley Crosby