Ashley Crowe
Texas Roadhouse
MESQUITE
5
years of professional experience
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Work History
Server/ Trainor
3 Years- Delivered excellent customer service in a fast-paced, high-volume restaurant.
- Took food and beverage orders accurately and ensured timely service.
- Trained and mentored new servers on company standards, menu knowledge, POS system, and guest service expectations.
- Coached new team members on food safety, teamwork, and restaurant procedures.
- Assisted management by monitoring trainee progress and providing feedback.
- Resolved guest concerns professionally to ensure a positive dining experience.
- Maintained a clean, organized work area while following all company policies.
Server/ Bartender/ Manager
1 Year 8 Months- Provided exceptional customer service while accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed cash register operations, including handling payments and processing transactions.
- Assisted in training new servers on menu knowledge and customer engagement techniques.
- Adapted quickly to changing priorities during peak service hours, ensuring efficiency.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
- Executed daily opening and closing procedures to uphold operational standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree - IT Network Security
Skills
Effective time management
Safe food handling
Menu memorization
Order accuracy
High volume dining
Upselling strategies
Team member training
POS system proficiency
Safe handling procedures
Cash handling
Food presentation
Policy enforcement
Exceptional communication
Employee mentoring
Timeline
Server/ Trainor
Texas Roadhouse
08.2023 - CurrentRead More
Server/ Bartender/ Manager
Posados Cafe Inc.
12.2021 - 08.2023Read More
My Computer Career
No Degree from IT Network Security
Read More