Ashley Cruz
West Springfield,MA
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills with a history of meeting company needs with consistent and organized practices. Highly organized, proactive and punctual with team-oriented mentality. Seeking entry-level opportunities to expand knowledge and skillset while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Spencers
10.2024 - 12.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Worked well in a team setting, providing support and guidance.
Assistant Manager
Family Dollar
08.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established team priorities, maintained schedules and monitored performance.
- Unloaded trucks
- Expedited order fulfillment by swiftly unloading trucks, verifying contents, and routing materials to appropriate locations within the store.
Guest Service/Sales Associate
European Wax Center
07.2024 - 08.2024
- Followed sales script to pitch, tailored for guests wants and needs.
- Assisting with product decisions and sharing product knowledge.
- Answering and making phone calls to schedule or cancel appointment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient POS operations.
- Built relationships with customers to encourage repeat business.
Injection Molding Setup Technician
Callaway Golf
08.2022 - 05.2024
- Performed setup and maintenance of production equipment, and calibrated machines to ensure proper operation and accuracy in output.
- Installed, configured, tested and maintained computer hardware components.
- Troubleshot malfunctions on various types of equipment using electrical schematics and technical manuals.
- Developed preventative maintenance plans for each machine on the production line.
- Repaired damaged components by replacing faulty parts or soldering connections as required.
- Monitored performance levels of machines on the production line to detect any potential issues.
- Analyzed data from diagnostic tests to identify root causes of system failures or complex mechanical problems associated with industrial machinery and automated systems.
- Documented detailed records of all repairs made to equipment and repair processes for use by other technicians in future troubleshooting scenarios.
- Ensured that all necessary spare parts were available when needed for quick repairs, sometimes hand-assembled needed parts with bolts and screws.
- Worked collaboratively with colleagues to resolve difficult technical problems efficiently and to achieve team goals by rotating production lines and daily duties to meet demand.
- Removed tooling from machinery, cleaned machine platen and stored pieces following correct procedures.
- Took extra care to protect molds from being damaged between production runs while keeping molds in peak condition through regular inspections, preventive maintenance and repairs.
- Removed water from production lines using high-pressure air systems.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Used hand trucks and forklifts to unload, load and transport items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Sorted product components on work tables to maintain maximum organization and productivity and separated products according to weight, grade and size of material to produce final product.
- Classified defects from finished orders for record tracking and statistics.
- Inspected products and machines to maintain quality and efficiency.
- Assembled and disassembled molds according to changing production needs.
Finishing Set Up Technician
Callaway Golf
12.2021 - 08.2022
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Inspected products and machines to maintain quality and efficiency.
- Maintained clean and organized tool sets for production runs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained staff in correct use and care of high-value production equipment.
- Optimized productivity by Calibrating, aligning and adjusting machine to meet specific order requirements.
- Reduced machine downtime by conducting routine maintenance and troubleshooting issues as they arose.
- Ensured consistent quality output by monitoring production processes and making necessary adjustments.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Accurately weighed, measured and mixed paint according to formula SAP paperwork.
X-Ray Operator
Callaway Golf
11.2021 - 12.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained organized work area by cleaning and removing hazards.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Made sure that products were produced on time and are of good quality.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Collaborated with other departments to optimize production workflows.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Prepared reports and technical documentation of day-to-day production processes.
- Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
- Increased warehouse efficiency by skillfully operating forklifts and pallet jacks to move materials and maintain inventory.
Core Molding Operator
Callaway Golf
07.2021 - 11.2021
- Generated cost savings by minimizing scrap rates through proper handling of raw materials.
- Loading and securing performs/slugs into core molding machine.
- Reporting product defects, temperature or cycle time issues to Setup Technician.
- Starting the Machine and monitoring its operation to enure consistent production flow.
- Performing hourly quality checks.
Chemical Dip Operator
Callaway Golf
04.2021 - 07.2021
- Maintained organized work area by cleaning and removing hazards.
- Storing, retrieving, mixing and monitoring chemicals used in the production process.
- Used problem-solving and issue-resolution skills to promptly and successfully report production problems.
- Loaded material into machine belt.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Collaborated with other departments to optimize production workflows.
- Examined incoming/outgoing materials and compared to documentation for accuracy and quality.
Sqrounds/Cakes
Friendly's Ice Cream Corporations Corporate Office
06.2020 - 04.2021
- Established assembly instruction and protocol to complete jobs as quickly, accurately and with little to no errors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Clerk Manager
76 Discount Liquors
07.2019 - 03.2020
- Making sure my work environment was clean, and safe for customers, vendors, and employees.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Traveled to wine events to test different products to add to the companies inventory.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale.
- Performed daily opening and closing procedures according to established guidelines.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Ordered additional supplies when needed to maintain adequate inventory levels.
- Received deliveries from vendors and verified accuracy of order against invoice.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Culinary Cook, Cabana Waitress, Bartender
Six Flags New England
04.2016 - 08.2018
- Prepared and cooked food items to order according to customer specifications, utilizing a variety of cooking methods.
- Followed established safety procedures when handling food and beverage items.
- Assisted other cooks as needed during peak periods of operation.
- Trained staff members on proper preparation techniques for various menu items.
- Adjusted recipes based on customer feedback or preferences if necessary.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Served alcoholic beverages responsibly in accordance with state laws.
- Sliced, diced, chopped, and prepped ingredients for use in recipes.
- Monitored product freshness and rotation in accordance with health regulations.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Ensured proper storage of food items at appropriate temperatures.
Cashier
Savers
02.2014 - 02.2016
- Operated the cash register to complete transactions.
- Created displays that highlighted featured items or seasonal trends.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Phoenix Charter Academy
Springfield, MA06.2018
Skills
- Problem solving
- Critical thinking
- Troubleshooting
- Strong work ethic
- Punctual
- Multitasking & Time Management
- Adaptable
- Bilingual (English & Spanish)
- Maintenance troubleshooting
- Hydraulic systems
- Equipment calibration
Timeline
Assistant Manager
Spencers
10.2024 - 12.2024
Assistant Manager
Family Dollar
08.2024 - 09.2024
Guest Service/Sales Associate
European Wax Center
07.2024 - 08.2024
Injection Molding Setup Technician
Callaway Golf
08.2022 - 05.2024
Finishing Set Up Technician
Callaway Golf
12.2021 - 08.2022
X-Ray Operator
Callaway Golf
11.2021 - 12.2021
Core Molding Operator
Callaway Golf
07.2021 - 11.2021
Chemical Dip Operator
Callaway Golf
04.2021 - 07.2021
Sqrounds/Cakes
Friendly's Ice Cream Corporations Corporate Office
06.2020 - 04.2021
Clerk Manager
76 Discount Liquors
07.2019 - 03.2020
Culinary Cook, Cabana Waitress, Bartender
Six Flags New England
04.2016 - 08.2018
Cashier
Savers
02.2014 - 02.2016
High School Diploma -
Phoenix Charter Academy
Similar Profiles
Peggy-Ann StewartPeggy-Ann Stewart
Private Nanny at SpencersPrivate Nanny at Spencers
Esabella UmanaEsabella Umana
Restaurant Hostess at SpencersRestaurant Hostess at Spencers
Alayna SutherlandAlayna Sutherland
Retail Sales Associate Cashier at SpencersRetail Sales Associate Cashier at Spencers