Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ashley Cruz

La Porte

Summary

Adept at streamlining office operations and enhancing scheduling efficiency, I leveraged my bookkeeping and organization skills at Starzz Income Tax to improve client satisfaction. My role as a Tax Receptionist and Scare Actor at Phobia Productions honed my ability to manage diverse tasks with confidence, achieving a seamless blend of administrative excellence and creative performance. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

2
2
years of professional experience

Work History

Tax Receptionist

Starzz Income Tax
Pasadena
05.2024 - Current
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted visitors and provided them with assistance.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Responded to inquiries from internal staff members regarding office operations.
  • Processed payments and updated accounts to reflect balance changes.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Managed company database and ensured the accuracy of contact information.

Scare Actor

Phobia Productions
Houston
09.2024 - 11.2025
  • Performed as a scare actor in haunted houses, mazes, and other attractions.
  • Participated in promotional activities such as photo shoots and interviews.
  • Ensured that guest interactions were consistent with the desired theme of the attraction.
  • Followed safety protocols to ensure the safety of all participants.
  • Managed props and set pieces during performances.
  • Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.
  • Researched popular horror films, books, and stories to gain inspiration for character ideas.
  • Performed humorous and serious interpretations of emotions, actions and situations with body movements and facial expressions.
  • Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
  • Incorporated audience participation into performances when appropriate.
  • Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.

Education

High School Diploma -

Tegeler Career Center
Pasadena, TX
05-2024

Skills

  • Scheduling
  • Bookkeeping
  • Phone etiquette
  • File management
  • Business operations
  • Front desk operations
  • Relay hearing-impaired calls
  • Office equipment operations
  • Basic accounting
  • Supply management
  • Organization skills
  • Time management

Languages

Spanish
Full Professional

Affiliations

Running/Cycling/Hiking: Regular physical activity shows discipline, perseverance, and stress management skills. It also emphasizes a balanced lifestyle.

Board Games: These can demonstrate strategic thinking, creativity, and collaboration skills.

Photography/Videography: Creative hobbies like photography or videography show that you have a good eye for detail and are capable of thinking outside the box.

Timeline

Scare Actor

Phobia Productions
09.2024 - 11.2025

Tax Receptionist

Starzz Income Tax
05.2024 - Current

High School Diploma -

Tegeler Career Center
Ashley Cruz