Ashley Cruz
Woodbridge,VA
Summary
Dynamic Insurance Verification Specialist with proven expertise at Hudson Orthodontics in insurance coverage verification and data entry. Recognized for exceptional communication skills and accuracy, ensuring seamless patient interactions and efficient claims processing. Bilingual and adept at multitasking, I consistently enhance operational efficiency and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Insurance Verification Specialist/ Call Center
Hudson Orthodontics
11.2023 - Current
- Conducted insurance eligibility checks to verify patient coverage and benefits.
- Assisted with data entry for insurance claims into electronic dental record systems.
- Communicated effectively with patients regarding their insurance status and verification outcomes.
- Tagged insurance and sent work in progress for orthodontic treatment.
- Maintained organized records of verified insurance information for future reference.
- Adapted quickly to changes in insurance procedures and system updates, ensuring accuracy in verifications.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Processed insurance claims efficiently, ensuring accuracy and adherence to company policies.
Front Desk Receptionist
Boulevard Center Pediatrics
08.2023 - 11.2023
- Scheduled appointments efficiently using electronic medical records systems.
- Answered multi-line phone system, addressing patient inquiries and concerns promptly.
- Assisted in billing and insurance verification processes to reduce discrepancies.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided administrative support to medical staff, assisting with various tasks as needed.
Front Desk Receptionist
Kidz Dental
02.2023 - 08.2023
- Greeted and assisted visitors, providing exceptional customer service and ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and coordinated meeting rooms, optimizing space usage for events.
- Maintained accurate records of incoming and outgoing correspondence, ensuring timely responses.
- Performed administrative tasks such as filing and data entry, supporting overall office organization and functionality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Sales Counselor /Front Desk Receptionist
LA Fitness
03.2022 - 12.2024
- Developed strong client relationships through effective communication and follow-up strategies.
- Provided ongoing support to clients post-sale, ensuring seamless transition and addressing concerns promptly.
- Established strong client relationships, leading to a high rate of repeat customers and referrals.
- Sold gym memberships to new members
- Went on in person tours in order to try closing a sale ensuring the client likes the atmosphere
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Called over 60 leads a day to ensure marketing
Sales Associate
Dicks Sporting Goods
07.2021 - 03.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed inventory levels, conducted stock audits, and organized merchandise displays.
- Trained new team members on sales techniques and store policies for improved performance.
- Handled cash register operations with accuracy, maintaining financial accountability at all times.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier/Retail Sales Associate
Famous Footwear
03.2021 - 03.2022
- Resolve customer inquiries and complaints, ensuring a positive shopping experience.
- Maintain organized cash register area and ensure compliance with company policies.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
Potomac Senior High School
Dumfries, VAAssociate of Science - Cyber Security
Northern Virginia Community College
Annandale, VA06-2026
Skills
- Insurance coverage verification
- Data entry proficiency
- Communication and interpersonal skills
- Insurance billing
- Coordination and scheduling
- Patient communication
- Customer service
- Accuracy and precision
- Bilingual
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist/ Call Center
Hudson Orthodontics
11.2023 - Current
Front Desk Receptionist
Boulevard Center Pediatrics
08.2023 - 11.2023
Front Desk Receptionist
Kidz Dental
02.2023 - 08.2023
Sales Counselor /Front Desk Receptionist
LA Fitness
03.2022 - 12.2024
Sales Associate
Dicks Sporting Goods
07.2021 - 03.2022
Cashier/Retail Sales Associate
Famous Footwear
03.2021 - 03.2022
Potomac Senior High School
Associate of Science - Cyber Security
Northern Virginia Community College
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