Ashley Cheatham
Richmond,VA
Summary
I am a hard worker I put my mind to anything I do. With the diverse background I have spanning from hospitality, transportation, healthcare, and customer service, I am very versatile professional experienced in providing exceptional service and support across various sectors. My career life has equipped me with a unique set of skills, including effective communication, problem solving, and the ability to adapt to the needs of different clients and environments. I am very results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Fairfield Inn & Suites-Sandston, VA
05.2023 - Current
- As a front desk clerk my responsibility is to greet guest, handling check-ins and check-outs, managing reservations, addressing queries, and ensuring a pleasant stay for guests
- Overall my I work hands on with all our guest to make sure they stay is above amazing each and every time they visit.
Corrections Officer
State Farm correctional center-Powhatan Plantation, VA
06.2022 - 12.2023
- As a correction officer/ Correction Administrator assistant, I played a crucial role in supporting the operation of the correction facility
- In this position it involves a blend of administrative responsibilities and direct oversight of inmates
- I am responsible for answering phones, sending faxes and emails, organizing files, and taking messages, also ensuring smooth and clear communication within the facility
- I also help coordinate and set meetings, assists with interviews and help maintain and update records
- On the security side, I supervise inmates, ensuring compliance with the facility rules and regulations, and transport them to and from appointments, court and facilities.
Customer Service Representative
Faneuil-Hampton, VA
09.2020 - 06.2021
- My job was to answer phones and file applications and make sure all the information was correct and submit it to the right department, i also checked applications to make sure the information that was submitted was accurate
- My job also was to make sure cx account was set up correctly and was up to date.
PCA Personal Care Assistant
Care Advantage-Richmond, VA
03.2016 - 01.2021
- My job is to care for young or elderly people and to ensure their well being at all cost, i work in home and also facilities
- My responsibilities are to bathe, personal hygiene, set up appts., assist to appts, help manage meds, cook and anything else helping the needs of my client
Education
Bachelor's degree - Criminal Justice
Strayer University-Virginia
Richmond, VA08.2024
High school diploma -
Highland Springs High School
Highland Springs, VA06.2015
High school diploma -
Highland Springs Tech. Center
Highland Springs, VA05.2015
Skills
- Medication Administration
- Caregiving
- Customer Service
- Meal Preparation
- Patient Care
- Laundry
- Alzheimer's Care
- Home Care
- Food Preparation
- Senior Care
- Dementia Care
- Nursing
- Cleaning
- Vital signs
- Microsoft Office
- Childcare
- Cooking
- Laboratory experience
- Driving
- Food service
- Guest Services
- Communication skills
- Sales
- Yardi
- Hospitality services
- Administrative Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Payment Processing
- File Management
- Multi-Line Phone Systems
- Reservation Management
- Front Office Support
- Credit and cash payments
- Front Desk Management
- Property Management Systems
- Clerical duties
- Training and mentoring
Certification
- PCA, 03/01/16, Present, As a PCA my job is to go to homes or facilities to help people with any type of need. i am responsible for that person care and needs while I'm on shift i cook, clean, manage meds etc.
- CPR & First Aid
- Driver's License
Relocation
- Chesterfield, VA
- Richmond, VA
- Henrico County, VA
Languages
English
Full Professional
Timeline
Front Desk Clerk
Fairfield Inn & Suites-Sandston, VA
05.2023 - Current
Corrections Officer
State Farm correctional center-Powhatan Plantation, VA
06.2022 - 12.2023
Customer Service Representative
Faneuil-Hampton, VA
09.2020 - 06.2021
PCA Personal Care Assistant
Care Advantage-Richmond, VA
03.2016 - 01.2021
Bachelor's degree - Criminal Justice
Strayer University-Virginia
High school diploma -
Highland Springs High School
High school diploma -
Highland Springs Tech. Center
- PCA, 03/01/16, Present, As a PCA my job is to go to homes or facilities to help people with any type of need. i am responsible for that person care and needs while I'm on shift i cook, clean, manage meds etc.
- CPR & First Aid
- Driver's License
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