Ashley Culbertson
Roanoke,AL
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Assistant at Mitchell C. Shirah, M.D. PC. Proven expertise in office administration and customer service, ensuring HIPAA compliance while enhancing patient satisfaction. Skilled in calendar management and organization, adept at optimizing workflows and maintaining confidentiality in sensitive environments.
Overview
12
12
years of professional experience
Work History
Secretary
Tammy Culbertson
08.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Medical Assistant/Receptionist
MItchell C. Shirah, M.D. PC
06.2013 - 04.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
Education
No Degree - General Studies
Alabama Southern Community College
Monroeville, ALHigh School Diploma -
Handley High School
Roanoke, AL05-2012
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Calendar management
- File management
- Appointment scheduling
- Schedule management
- Complex Problem-solving
Timeline
Secretary
Tammy Culbertson
08.2022 - Current
Medical Assistant/Receptionist
MItchell C. Shirah, M.D. PC
06.2013 - 04.2020
No Degree - General Studies
Alabama Southern Community College
High School Diploma -
Handley High School
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