Ashley Cullen
Firestone,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Stay At Home Mom /College Student
Stay At Home Mom
02.2014 - Current
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
Registration Lead
Pikes Peak Cardiology
11.2010 - 02.2014
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted in processing patient payments via cash, checks and credit cards.
- Upheld HIPAA regulations and standards for protecting patient information.
Receptionist
Spectrum Rehabilitation And Wellness
06.2010 - 10.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Assistant
Wee Care Pediatrics
12.2008 - 06.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Team Lead
Super Target
06.2006 - 12.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
Sales Associate
Leslies Hallmark
09.2004 - 03.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Portage Cache Gift Shop
05.2003 - 08.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Education
Associate in Occupational Studies -
IntelliTec College - Colorado Springs
Colorado Springs, CO2008
High School Diploma -
Charles M Russell Highschool
Great Falls, MTTeacher Education
Eastern Gateway Community College
Steubenville, OH10.2024
Skills
- Time Management
- Problem Solving
- Organizational Skills
- Creative
Accomplishments
- President's List
- Member Honor Society
Timeline
Stay At Home Mom /College Student
Stay At Home Mom
02.2014 - Current
Registration Lead
Pikes Peak Cardiology
11.2010 - 02.2014
Receptionist
Spectrum Rehabilitation And Wellness
06.2010 - 10.2010
Medical Assistant
Wee Care Pediatrics
12.2008 - 06.2010
Team Lead
Super Target
06.2006 - 12.2008
Sales Associate
Leslies Hallmark
09.2004 - 03.2006
Sales Associate
Portage Cache Gift Shop
05.2003 - 08.2004
Associate in Occupational Studies -
IntelliTec College - Colorado Springs
High School Diploma -
Charles M Russell Highschool
Teacher Education
Eastern Gateway Community College