Ashley Culler
Troy
Summary
Dynamic customer service professional with a proven track record at the County of Montgomery, adept at resolving billing inquiries and enhancing customer satisfaction. Skilled in complaint resolution and data entry, I excel in high-pressure environments, consistently meeting performance expectations while fostering positive relationships and ensuring compliance with company policies.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
County of Montgomery
11.2023 - Current
- Resolved customer billing inquiries with accuracy and efficiency, enhancing overall satisfaction.
- Managed account adjustments, ensuring compliance with company policies and procedures.
- Trained new representatives on system tools and customer service best practices for consistent performance.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Sales Associate/Front Office Associate
Food Lion
01.2016 - 11.2023
- Assisted customers with product selections, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on shelves.
- Trained new associates in operational procedures and customer service standards.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Collaborated with team members to improve store operations and workflow efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Montgomery County Community College, Troy, NC, USA
Troy, NCAssociates Degree - Medical Office Administration
Montgomery County Community College
Troy05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint resolution
- Call management
Timeline
Customer Service Representative
County of Montgomery
11.2023 - Current
Sales Associate/Front Office Associate
Food Lion
01.2016 - 11.2023
GED -
Montgomery County Community College, Troy, NC, USA
Associates Degree - Medical Office Administration
Montgomery County Community College
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