Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Curry

Ashley Curry

Pollock Pines,CA

Summary

I have been able to gain skills as a telecommunication professional with training and experience to handle stressful situations, as well as the ability to gain appropriate information and keep calls organized. The ability to obtain this information correctly and thoroughly helps first responders coordinate emergency actions and support local community. I am also a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously and with a high degree of accuracy. I am a hardworking and passionate job seeker with strong organizational skills eager to secure a job position and ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

911 Emergency Dispatcher

Amador County Sheriff's Office
04.2020 - Current
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Enter, up-date and maintain proper documentation of criminal records such as warrants, restraining orders, and local information on subject.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Routed calls to other emergency service agencies to meet individual call needs or request for assistance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Operate and manage multiple phone lines, radios, and computer systems at the same time.

Front Desk Receptionist

El Dorado Community Health Centers
12.2019 - 04.2020
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected patient payments and managed patient's schedule.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Customer Service Representative

Gold River Floors
06.2019 - 11.2019
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Updated account information to maintain customer records.

911 Call Taker

Sacramento Regional Fire Communications
02.2019 - 05.2019
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Physical Therapy Aide

Cameron Park Physical Therapy
06.2016 - 03.2019
  • Recorded patient status in progress notes.
  • Improved patient mobility using passive and active therapeutic exercises.
  • Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
  • Monitored patient progress and adapted treatment plans to reflect changes.
  • Cross trained to assist the front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Educated families and caregivers on treatment programs for improved at-home support.
  • Set up equipment ahead of treatments to maintain smooth appointment schedules.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Education

Bachelor of Science - Kinesiology

California State University - Sacramento
Sacramento, CA
05.2015

Skills

  • Emergency Call Response
  • Emergency Assistance
  • System Maintenance
  • Information Intake
  • Multi-tasking
  • Emergency Medical Dispatching
  • Customer Experience
  • Microsoft Excel
  • Credit Card Payment Processing
  • Account Management
  • Call Center Operations
  • Good Listening Skills

Timeline

911 Emergency Dispatcher

Amador County Sheriff's Office
04.2020 - Current

Front Desk Receptionist

El Dorado Community Health Centers
12.2019 - 04.2020

Customer Service Representative

Gold River Floors
06.2019 - 11.2019

911 Call Taker

Sacramento Regional Fire Communications
02.2019 - 05.2019

Physical Therapy Aide

Cameron Park Physical Therapy
06.2016 - 03.2019

Bachelor of Science - Kinesiology

California State University - Sacramento

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Ashley Curry