Ashley Curtin
Longwood
Summary
Client-focused professional with 10+ years of experience in customer service and over 6 years in leadership roles. Proven track record of delivering high-quality support via phone, email, and chat channels. Skilled in problem-solving, relationship building, and technical troubleshooting within fast-paced environments. Organized, proactive, and committed to client satisfaction. Seeking to leverage my skills and experience in a Client Service and Product Support Specialist role at ADP.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Forever 21
09.2021 - Current
- Delivered high-level client support, resolving customer inquiries through phone, email, and live chat with efficiency and professionalism.
- Collaborated with management teams to plan, implement, and meet operational goals and deadlines.
- Trained new team members on customer service best practices and client engagement strategies.
- Created content and managed visual merchandising initiatives to enhance the customer experience and brand image.
- Regularly recognized for excellence in operational execution and customer satisfaction.
Lead of Merchandising
Forever 21
08.2019 - 01.2021
- Oversaw product presentation and inventory management to optimize customer engagement and store performance.
- Supported customers on the sales floor, delivering personalized service and handling escalated concerns.
- Trained and coached employees on effective communication techniques and client interaction.
- Maintained accurate financial records by counting drawers and processing daily deposits.
Sales Associate
Forever 21
06.2016 - 07.2019
- Consistently exceeded individual and team sales goals through strong relationship-building and product knowledge.
- Acted as a key resource for customers, providing education on products, services, and store promotions.
- Handled customer inquiries and complaints professionally, ensuring high satisfaction and loyalty.
Education
Bachelor’s Degree - Business and Information Management
Seminole State College
04.2025
Skills
- Client Relationship Management
- Technical Support
- Conflict Resolution
- Problem-Solving
- Microsoft Office
- CRM Systems
- Team Collaboration
- Training
- Organizational Support
- Operational Support
- Time Management
- Multitasking
Certification
Digital Media Marketing
Timeline
Assistant Store Manager of Operations
Forever 21
09.2021 - Current
Lead of Merchandising
Forever 21
08.2019 - 01.2021
Sales Associate
Forever 21
06.2016 - 07.2019
Bachelor’s Degree - Business and Information Management
Seminole State College
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