Ashley Cyphert
Coral Springs,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lone Palm Golf Course, with extensive experience in delivering high-quality service in both busy dining and private golf course settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server and Bartender
Lone Palm Golf Course
02.2008 - 09.2025
- Provided exceptional customer service in high-pressure fine dining environments.
- Managed multiple tables simultaneously, ensuring timely food and beverage delivery.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Collaborated with kitchen staff to coordinate order accuracy and presentation.
- Assisted in inventory management, ensuring adequate stock levels of supplies and materials.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders.
- Managed order accuracy and timely delivery to optimize golfing experience on the course and also in restaurant dining experience.
- Answered phone calls when necessary and took to go orders for current and call ahead holiday services.
- Single-handedly managed food and beverage services for all golf tournaments. For example, stocking and maintaining all coolers to be placed on course, setting up cookouts or buffet styled food for 50-200+ person tournaments.
- Worked closely with food and beverage manager to implement seating charts for daily food service, banquets and large holiday brunches.
Server and Server Trainer
Winghouse Bar & Grill
02.2006 - 04.2008
- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to guests.
- Collaborated with kitchen staff to address special requests and dietary restrictions effectively.
- Trained new servers on menu offerings, service protocols, and company standards for excellence.
- Answered phone calls for take out orders.
- Implemented upselling techniques to increase average ticket prices and improve overall sales performance.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment for patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Sales Associate
SUBWAY®Restaurants
11.2004 - 02.2007
- Prepared and assembled sandwiches according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new staff on sandwich preparation techniques and safety protocols.
- Collaborated with team members to streamline production processes during peak hours.
- Implemented food safety practices to minimize waste and ensure compliance with health regulations.
- Monitored inventory levels, communicating needs proactively to prevent shortages or overstocking.
- Enhanced customer experience through attentive service and quick resolution of inquiries or concerns.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
High School Diploma -
Kathleen High School
Lakeland05-2006
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Banquet coordination
- Hospitality service expertise
- Safe food handling
- Service prioritization
- Order accuracy
- Tableside etiquette
- Table setting knowledge
- Multitasking and organization
- Cash handling
- Guest engagement
Certification
- SafeStaff Certified
Timeline
Server and Bartender
Lone Palm Golf Course
02.2008 - 09.2025
Server and Server Trainer
Winghouse Bar & Grill
02.2006 - 04.2008
Sales Associate
SUBWAY®Restaurants
11.2004 - 02.2007
High School Diploma -
Kathleen High School