Ashley Daffin
Florissant,MO
Summary
Driven by a goal-oriented mindset, I excelled at MilliporeSigma by enhancing customer satisfaction and streamlining recruitment processes at Yoh A Day & Zimmerman. My expertise in CRM software and exceptional client relationship building skills led to significant performance improvements, showcasing my ability to deliver results and foster positive customer relations.
Overview
7
7
years of professional experience
Work History
Customer Excellence Representative
MilliporeSigma
06.2021 - 11.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Human Resources Recruiting Coordinator
Yoh A Day & Zimmerman
08.2019 - 07.2020
- Developed a referral program to encourage employees to recommend skilled professionals within their network, leading to increased applicant volume and reduced time-to-fill rates.
- Developed a comprehensive onboarding program for new hires, improving employee retention in the first year of employment.
- Implemented innovative sourcing techniques to attract passive candidates, increasing overall quality of applicants.
- Streamlined the recruitment process by implementing an applicant tracking system, reducing time-to-fill for open positions.
- Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.
- Participated in diversity initiatives, fostering an inclusive work environment and attracting diverse talent pools through targeted recruitment strategies.
- Navigated complex visa processes for international hires, ensuring timely arrival of new employees and compliance with immigration regulations.
UMSL Student Worker
Touhill Performing Arts Center
08.2017 - 05.2019
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Played a key role in upholding the integrity of live productions by enforcing strict late seating and re-entry policies.
- Contributed to a safe environment by conducting thorough pre-show safety checks and promptly addressing potential hazards.
- Directed ticket holders to seats and facility locations.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
Sales Associate
UMSL Triton Bookstore
07.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO06.2013
Bachelor of Arts - Biology
University Of Missouri-St. Louis
St Louis, MO05.2019
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Client Services
- Client Relationship Building
- Records Management
- Paperwork Processing
- Technical Troubleshooting
- Performance Tracking
- Account Servicing
- CRM software expertise
Languages
Spanish
Limited Working
Timeline
Customer Excellence Representative
MilliporeSigma
06.2021 - 11.2022
Human Resources Recruiting Coordinator
Yoh A Day & Zimmerman
08.2019 - 07.2020
UMSL Student Worker
Touhill Performing Arts Center
08.2017 - 05.2019
Sales Associate
UMSL Triton Bookstore
07.2015 - 12.2016
High School Diploma -
Hazelwood West High School
Bachelor of Arts - Biology
University Of Missouri-St. Louis