ASHLEY DAILEY
Conroe,USA
Summary
Decorated military leader with 13+ years of senior-level leadership and management experience in facilities, operations, logistics, program management, training, and development. Dedicated logistics professional known for exceptional customer service, efficient time management, industry trend tracking, and ensuring security. Proven expertise in problem-solving and devising successful solutions. Highly skilled in verbal and written communication, fostering positive relationships, and consistently surpassing goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Operations Officer
United States Army
06.2024 - 09.2024
- Developed and implemented new operational procedures to optimize workflows
- Ensured compliance with industry regulations and company policies by conducting regular reviews of procedures and implementing necessary updates
- Directed brigade-level logistics operations, overseeing the planning and execution of support missions for over7500 personnel, ensuring optimal resource allocation and mission success in dynamic environments
- Coordinated with multiple military branches and allied forces to synchronize logistics efforts, resulting in improved joint operational capabilities and a 25% reduction in supply chain lead times
- Utilized advanced analytics and logistics management software to assess operational requirements and optimize resource distribution, driving informed decision-making and enhancing overall mission effectiveness
Brigade Operations Officer
United States Army
02.2020 - 05.2024
- Led strategic planning and execution of logistical support operations, ensuring seamless integration of mission requirements and resource allocation in 17 countries, 24 permanent and contingency locations across 2 continents
- Collaborated with various military branches and NATO allies to synchronize logistics operations, enhancing joint mission capabilities and to improve operational efficiency
- Spearheaded initiatives aimed at streamlining logistics processes, resulting in improved efficiency metrics and enhanced responsiveness to operational demands
- Conducted thorough assessments of logistics and operational readiness, identifying and addressing vulnerabilities that would ensure 100% support for all planned and contingency missions
- Streamlined reporting procedures for greater accuracy and timeliness in information dissemination
Brigade Provost Marshal
United States Army
02.2020 - 05.2024
- Investigated vulnerabilities to determine origin, cause, and contributory factors in order to inform future prevention efforts
- Conducted risk assessments to determine potential hazards and necessary mitigations
- Provided guidance on emergency response planning, including evacuation procedures and staff training programs
- Inspected subordinate units to verify proper function and effectiveness of protection programs specifically focused on Antiterrorism and Force Protection, Operational Security, Physical Security, Emergency Management and Contingency Operations
- Developed and maintained Army Field Support Brigade standard operating procedures for Antiterrorism and Force Protection, Operational Security, Physical Security, Emergency Management and Contingency Operations for 17 permanent and 28 contingency locations across two continents
Training Coordinator
United States Army
10.2021 - 10.2023
- Designed and conducted post-training evaluations and assessments of performance toward training objectives for 7500 personnel
- Conducted needs assessments to identify gaps in knowledge and skills among employees
- Developed training materials for diverse audiences in various formats
- Prepared reports on key metrics related to training program success, such as participant satisfaction, learning outcomes, and return on investment ROI
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts
Territory Service Representative
Ecolab
07.2019 - 02.2020
- Assessed customer needs and recommended appropriate products and services
- Apply mechanical aptitude to install, repair and perform maintenance on ware washing, laundry, dispensing equipment and systems for 400 locations; leveraging this service to strengthen customer relationship
- Conducted regular visits to client locations to review product performance and address any concerns
- Developed and maintained relationships with key clients in assigned territory
- Utilized CRM software to track leads, maintain client information, and manage communication efforts
Battalion Logistic Civilian Augmentation Program Officer
United States Army
02.2019 - 02.2020
- Successfully managed logistics operations for multiple LOGCAP contracts, overseeing planning, execution, and performance of support services for over 10,000 personnel in austere environments, ensuring operational continuity
- Led cross-functional teams of contractors, military personnel, and local nationals to ensure efficient supply chain operations, resulting in improvement in response times for mission-critical support requests
- Monitored and evaluated contractor performance against established metrics, ensuring compliance with contract requirements and quality standards, which led to 95% contractor performance rating
- Effectively coordinated logistics support during emergency operations, including natural disasters and humanitarian missions, ensuring rapid deployment and resource availability under pressure
- Fostered strong relationships with key stakeholders, including military leadership, contractors, and local government officials, to facilitate effective collaboration and support for ongoing operations
Field Service Representative
Nalco Water Route Services
01.2019 - 07.2019
- Provide service and technical support to customers by identifying and resolving challenges
- Installs, calibrates and maintains chemical feed equipment and process monitoring equipment
- Engages in problem solving by performing system analysis, running reports, interpreting data and providing recommendations for additional programs or process improvement
- Supports services including sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities for 81 customer locations
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations
Higher Headquarters Company Commander
United States Army
05.2017 - 02.2019
- Managed budget of 10 million, allocating funds efficiently to meet operational requirements and maintain equipment readiness
- Implemented policies aimed at improving morale and maintaining high retention rates among personnel, increasing retention by 60%
- Developed strategic plans for company growth and improvement, aligning with overall organizational goals
- Evaluated performance for over 90 personnel, providing constructive feedback to drive continuous improvement efforts increasing individual and unit achievements by 80%
- Balanced competing priorities effectively while managing multiple projects simultaneously under tight deadlines
Technical Service Representative
Nalco Water Field Services
09.2017 - 12.2018
- Identified challenges and provide solutions; executed required chemistry tests, log and report data, maintain product inventories
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Execute industrial cleaning services (cooling towers, domestic water systems, air handlers, condensers, etc)
- Execute required chemistry tests, log and report data, maintain product inventories at 81 customer accounts
- Assist with equipment installations to include basic plumbing, electrical and equipment handling
Territory Sales Manager
Ecolab Institutional
10.2014 - 08.2017
- Served as face of Ecolab, providing recommendations on advanced cleaning and sanitation processes; programs that drive positive guest experience while creating cleaner, safer, and healthier environments
- Provided great quality customer service to customers and utilize knowledge gained to grow territory
- Grow sales within existing territory of food service and hospitality accounts by providing customers with training, routine and emergency service and sales demonstrations
- Apply mechanical aptitude to install, repair and perform maintenance on ware washing, laundry, dispensing equipment and systems for 98 locations; leveraging this service to strengthen customer relationship
- Monitored competitor activities within territory, adjusting sales strategies as needed to maintain competitive edge
Battalion Operations Officer
United States Army
05.2013 - 05.2017
- Developed operational plans for assigned missions, incorporating risk management and contingency planning
- Tracked personnel strength levels across battalion to inform decision-making about assignments and task organization adjustments
- Coordinated training events for battalion personnel, ensuring efficient use of resources and time
- Collaborated with logistics officers to ensure timely delivery of supplies and equipment to support mission requirements
- Enhanced unit cohesion by promoting strong relationships among team members through professional development opportunities and team-building events
Company Commander
United States Army
05.2011 - 05.2013
- Served as key liaison between company leadership and external stakeholders such as government agencies or civilian contractors involved in joint initiatives
- Streamlined administrative processes to reduce redundancies while increasing efficiency throughout company
- Collaborated closely with other commanders within organization to share best practices and promote mutual support in achieving objectives
- Conducted regular inspections of facilities and equipment, identifying deficiencies or maintenance needs early on
- Evaluated personnel performance, providing constructive feedback to drive continuous improvement efforts
Education
Bachelor of Arts - Anthropology
University of Texas - El Paso
El Paso, TX05.2011
Skills
- Proficient in Customer Relations
- Tenacious
- Complex Problem-Solving
- Project planning and development
- Cross-Functional and Multi-National Collaboration
- Strategic leadership
- Innovative Directing Techniques
- Demand forecasting
- Logistics Analysis
- Safety and security regulations
Certification
- Operational Contract Support, Army Sustainment University, 10/2023
- Support Operations Course II, Army Sustainment University, 09/2023
- Excel Skills for Business, Defense Acquisition University, 10/2024
- Excel Skills for Data Analytics and Visualization, Defense Acquisition University, 10/2024
- Application and Implementation of Operating and Support Cost, Defense Acquisition University, 10/2024
- Introduction to Risk, Issue, and Opportunity Management Credential, Defense Acquisition University, 10/2024
Awards
- Meritorious Service Medal
- Armed Forces Service Medal
- Army Commendation Medal for Exceptional Leadership and mission contribution (awarded 2 medals)
- Army Achievement Medal for Exceptional Leadership (awarded 10 medals)
- Army Humanitarian Service Medal
- Peak Performer Sales Award (awarded 3 trophies)
- Individual Leadership Award of the Mid-East Region
- Sales Leadership Award (awarded 3 trophies)
Accomplishments
- Conceived and instituted the Brigade’s Project Inclusion program to improve diversity, equity and inclusion, and eliminate all forms of discrimination and harassment across the force consisting of more than 7500 Military, Department of the Army Civilian, Contractors and Local National personnel.
- Streamlined operations by successfully implemented a new innovative operational management system that increased efficiency by 75%, ensuring timely delivery of mission critical resources to interagency, multi-national, and subordinate commands in 17 countries, 24 permanent and contingency locations, across 2 continents.
- Effectively managed logistic operations during multiple (never done before in Army history) high-stakes multinational missions, coordinating the rapid deployment of resources and personnel under challenging conditions, which resulted in the successful completion of the mission ahead of schedule. Receiving accolades from the Secretary of the Army.
- Designed and conducted training programs for over 7500 personnel, enhancing the overall skill set and operational efficiency of the brigade, leading to improved mission readiness.
- Fostered strong interagency partnerships with other military branches and coalition forces, facilitating seamless logistics support and improving joint operational effectiveness during multinational operations.
Languages
English
Native or Bilingual
Timeline
Support Operations Officer
United States Army
06.2024 - 09.2024
Training Coordinator
United States Army
10.2021 - 10.2023
Brigade Operations Officer
United States Army
02.2020 - 05.2024
Brigade Provost Marshal
United States Army
02.2020 - 05.2024
Territory Service Representative
Ecolab
07.2019 - 02.2020
Battalion Logistic Civilian Augmentation Program Officer
United States Army
02.2019 - 02.2020
Field Service Representative
Nalco Water Route Services
01.2019 - 07.2019
Technical Service Representative
Nalco Water Field Services
09.2017 - 12.2018
Higher Headquarters Company Commander
United States Army
05.2017 - 02.2019
Territory Sales Manager
Ecolab Institutional
10.2014 - 08.2017
Battalion Operations Officer
United States Army
05.2013 - 05.2017
Company Commander
United States Army
05.2011 - 05.2013
Bachelor of Arts - Anthropology
University of Texas - El Paso
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