Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Ashley Dake

Ashley Dake

Rome,GA

Summary

Veteran Lead Pharmacy Technician with expertise in all facets of retail pharmacy operations, such as: expeditiously filling prescription orders, navigating changing technology, safeguarding HIPAA PHI, and communicating with both patients and providers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
Cartersville, GA
01.2021 - Current
  • Worked with ScriptPro automated dispensing machine for filling RXs quickly.
  • Used Kirby Lester automated pill counter to expedite medication dispensing.
  • Processed COVID-19 & other immunizations.
  • Administered COVID-19 nasal swabs and processed in-store and/or mailed out for processing.
  • Processed upwards of 800 to 1,000 scripts daily, in addition to Covid testing, routine immunizations, and all other duties.
  • Processed out-of-dates & salvaged returns
  • Trained other associates
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained relationships with physicians.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

CSR - Customer Service Representative I

INSURANCE ADMINISTRATIVE SOLUTIONS
Rome, GA
09.2022 - Current
  • Answered incoming calls from policyholders regarding their supplemental health insurance claims (cancer, heart attack & stroke, accident, hospital and chronic illness policies and various other Riders)
  • Placed outbound calls on behalf of adjustors, seeking more information from claimants
  • Added information into AWD (Indexing claims informations, POS work for Policy Owner Services, updating demographic information, etc.)
  • Used triple monitors, while navigating multiple computer programs simultaneously, such as: Jabber, AWD, WINS, CIA, Microsoft Office products, etc.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Worked productively in fast-moving work environment to process large volumes of health claims of a serious nature.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information submitted for review.
  • Checked level and type of coverage and evaluated contracts during each and every call.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Lead Pharmacy Technician

PharmRx Pharmacy, LLC
Cartersville, GA
09.2020 - 01.2021
  • Uploaded vaccine information into GRITS database
  • Managed inventory, recalls/returns, out-of-dates, etc
  • Maintained accurate pharmacy records
  • Bought and sold medications and related supplies
  • Obtained refills, PAs, clarified prescriptions, etc
  • Compounded speciality medications
  • Used PioneerRx pharmacy software
  • Reconciled POS tills at end-of-day

Certified Pharmacy Technician

Walmart Pharmacy
Calhoun, GA
10.2019 - 01.2021
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected payments from customers.

Senior Certified Pharmacy Technician

Walgreens Pharmacy
Rome, GA
10.2015 - 10.2019
  • Work alongside several licensed pharmacists to provide excellent service within a very fast-paced, high-volume, 24-hour retail setting
  • Type prescriptions in Intercom+ (IC+) with a high degree of accuracy and urgency
  • Accurately locate, count, & dispense medications
  • Prepare prescription labels and fill prescriptions for final pharmacist verification
  • Assist customers with locating OTC products
  • Flavor and reconstitute medication for children
  • Refill, clean, troubleshoot automated counting machines with 100+ cells (Yuyama)
  • Receive and post new medication orders daily, using StoreNet, AS/400 & Telxon/Zebra
  • Verify at least two pieces of patient information to ensure the right medication is going to the right patient every transaction
  • Ensure confidentiality with HIPAA regulations
  • Process third-party insurance, discount card information, and workers compensation claims
  • Resolve insurance issues promptly to ensure the patient is receiving their medication in a timely manner
  • Order specialty medications as needed, including C-II'S and HIV drugs
  • Pull out-of-date medication monthly
  • Create claims for medication returns as needed
  • Follow-up with prescribers to clarify prescription information as needed
  • Operate two-lane drive-through, multi-line phone systems, paging equipment, and pick-up/drop-off counters simultaneously
  • Resolve third-party chargebacks to ensure the company remains profitable
  • Obtain the necessary prescriber information for Medicare to process CMN/DWO forms and ultimately pay for a patient’s diabetic testing supplies & insulin
  • Process billing and paperwork for flu, shingles, pneumonia, hepatitis and other immunizations
  • Oversee and assist in the training of pharmacy associates
  • My most recent assignment has been as a conversion coach, helping open and train newly acquired Walgreens stores in the surrounding cities

Education

Associate Of Arts And Sciences - Psychology

Shorter University
Rome, GA

Skills

  • Lead Pharmacy Technician Experience
  • Pharmacy Software
  • Compounding Medications
  • Workers' Compensation
  • HIPAA
  • Medical Terminology
  • Insurance Verification
  • Data Entry
  • Troubleshooting
  • Typing
  • Medical Billing
  • Medical Records
  • Cash handling
  • Customer service
  • Communication skills
  • Administrative experience
  • Organizational skills
  • Medicare
  • Analysis skills
  • Filing
  • Office experience
  • Microsoft Office Suite
  • Windows software

Certification

  • Georgia State Board of Pharmacy

Licensed Pharmacy Technician - PHTC032175 November 2015 to June 2023



  • Pharmacy Technician Certification Board (PTCB):

Certified Pharmacy Technician (CPhT) # 30020701 August 2016 to August 2024

Timeline

CSR - Customer Service Representative I

INSURANCE ADMINISTRATIVE SOLUTIONS
09.2022 - Current

Senior Certified Pharmacy Technician

Walgreens
01.2021 - Current

Lead Pharmacy Technician

PharmRx Pharmacy, LLC
09.2020 - 01.2021

Certified Pharmacy Technician

Walmart Pharmacy
10.2019 - 01.2021

Senior Certified Pharmacy Technician

Walgreens Pharmacy
10.2015 - 10.2019

Associate Of Arts And Sciences - Psychology

Shorter University

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Ashley Dake