Ashley Dalton
Detroit
Summary
A detail-oriented and collaborative professional with strong organizational skills to handle multiple projects simultaneously and ensure accuracy. Proven ability to effectively prioritize tasks and consistently meet deadlines. Demonstrated success in managing multiple responsibilities, making me a valuable contributor to any team or organization.
Overview
6
6
years of professional experience
Work History
Outbound Warehouse Associate
Amazon
09.2023 - Current
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Picked items for delivery at 280-350 Units per hour.
- Packed items at a rate of 56 Units per hour.
Shift Supervisor
Starbucks
08.2021 - 09.2023
- Balanced registers and safe for the correct amount during and ending each shift
- Delegated tasks needed to keep the business operational
- Gave customers suggestions and assisted when questions are asked
- Coached other partners on standards when needed to promote a learning environment
- De-escalated when conflict arose
- Communicated with prior shift supervisors about tasks that were left over during each shift change
- Worked with Maestrena (automatic) espresso machines
- Used handheld devices to keep stock of inventory
- Submitted work and maintenance orders on faulty or damaged equipment
- Spent one day on weekend nights dedicated to regular deep cleaning of the store
- Did regular change changes from large bills to coins and smaller bills
Manager
Detroit bubble Tea Co.
02.2021 - 11.2021
- Took incoming calls from customers with questions
- Cash management such as setting drawers for open and close
- Worked closely with owners and gained a larger knowledge on teas
- Hand brewed a variety loose leaf teas
- Conflict resolution and de-escalation
- Worked effectively and productively during high volume times
- Learned beverages for seasonal menu changes
- Worked during local events and provided catering orders (events include: woodward dream cruise, pride, arts, beats and eats)
Barista
Great Lakes Coffee Roasting Co.
04.2021 - 09.2021
- Learned about Different brewing methods( pour over, drip, espresso, french roast, cold brew, and nitro cold brew)
- Worked with and maintained La Mazzocco (non automatic) espresso Machines
- Worked closely with the GM and gained a larger knowledge on Coffee
- Assessed and addressed conflict with a resolution and de-escalation
- Worked with a Mod bar Pour Over machine
- Ground and pulled espresso every morning and throughout the day to ensure quality of each cup
- Learned to brew chai from scratch ingredients
- Made all flavors for teas and specialty drinks in house
- Trained inside of the roasting plant to feel more connected to the process
- Practiced latte art to bring visual appeal to the lattes ordered
Crew Member
Tropical Smoothie Cafe
09.2020 - 01.2021
- Providing customers with drink menus and answering their questions regarding ingredients
- Taking orders while paying attention to details (e.g
- Preferences of coffee blend, dairy and sugar ratios)
- Prepared ingredients such as fruits and vegetables for beverages
- Maintained food temperatures and sanitation standards
- Cashiering and learned closely with general manager on how to set the drawers
- Maintained stock of clean blenders and utensils
- Checked if the equipment is working properly and reported any issues
- Recommended new menu items for the season or any promotional event
- Trained new hires to the standards and procedures
- Issued feedback on employees performance with a critique and encouragement
- Oversaw new and current employees on policies and standards
- Put away truck orders after dating and labeling the items
- Received a recommendation from a manager to move up in the franchise
Barista
Starbucks
09.2018 - 06.2020
- Learned to make many espresso drinks
- Helped delegate tasks needed to keep the business operational
- Gave customers suggestions and assisted when questions are asked
- Coached other partners on standards when needed
- De-escalated and found solutions when conflict arose
- Worked with Maestrena espresso machines
- Maintained upkeep on the business such as (cleaning, stocking, and re-brewing hot coffee)
- Worked closely with Shift supervisors on development and time management
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06-2025
Diploma -
Oak Park High School
Oak Park, MI06.2015
Skills
- Order picking
- Handheld scanner operation
- Active listening
- Critical thinking
- Client relations
- Problem resolution
- Goal oriented
- Patience and empathy
- Customer assistance
- Work ethic and integrity
- Team collaboration
- Money handling
Accomplishments
Achieved recognition for work performance and work ethic.
Achieved recognition for High quality standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outbound Warehouse Associate
Amazon
09.2023 - Current
Shift Supervisor
Starbucks
08.2021 - 09.2023
Barista
Great Lakes Coffee Roasting Co.
04.2021 - 09.2021
Manager
Detroit bubble Tea Co.
02.2021 - 11.2021
Crew Member
Tropical Smoothie Cafe
09.2020 - 01.2021
Barista
Starbucks
09.2018 - 06.2020
Diploma -
Oak Park High School
Bachelor of Arts - Graphic Design
Southern New Hampshire University