Ashley Daniel
Josephine,TX
Summary
Organized, dedicated, and detail-oriented administrative professional. Works well with others or individually and always strives to build positive relationships with others. A thirst for learning different tasks or positions and always up for a challenge.
Overview
12
12
years of professional experience
Work History
Time & Attendance Analyst I
TFI International
Addison, TX
01.2023 - Current
- Investigate and resolve accrual issues, timecard errors, missing timecard information for a population of 15,000+ via emails and ticketing system.
- Understand and apply union contract language.
- Process new hires in ADP to set up their access, pay, and accrual profiles in accordance with their pay group, location, and job title.
- Communicate with location managers via email, chat, phone, and ticketing to answer questions, provide training, and resolve issues.
- Manual validation processes when closing payroll to ensure overtime and double time is being calculated correctly, looking for missed punches, and duplicated information.
- Run and create reports for location managers and upper management.
- Create process documentation.
Time & Attendance Analyst I
Aston Carter - TFI International
Addison, TX
09.2022 - 01.2023
- Investigate and resolve accrual issues, timecard errors, missing timecard information for a population of 15,000+ via emails and ticketing system.
- Understand and apply union contract language.
- Process new hires in ADP to set up their access, pay, and accrual profiles in accordance with their pay group, location, and job title.
- Communicate with location managers via email, chat, phone, and ticketing to answer questions, provide training, and resolve issues.
- Manual validation processes when closing payroll to ensure overtime and double time is being calculated correctly, looking for missed punches, and duplicated information.
- Run and create reports for location managers and upper management.
- Create process documentation.
Administrative Manager
First Transit
McMinnville, OR
09.2021 - 09.2022
- Manage and process payroll for two locations, Human Resources, meal and rest break compliance, I-9 compliance, accounts payable, new vendor set-up, supply ordering, fare collection and processing, create postings, create memos, create SOPs, paid time off tracking, payroll reconciliations, process employee profiles, process manual check requests, interviews, onboarding process, assist employees, assist other locations as needed.
Administrative Manager
First Transit
Beaverton, OR
01.2017 - 10.2021
- Manage and oversee payroll for three locations, manage payroll clerk, assist with payroll entry as needed, investigate and resolve payroll issues, Human Resources, meal and rest break compliance, I-9 compliance, accounts payable, new vendor set-up, supply ordering, process employee profiles, process manual check requests, assist employees, payroll reconciliation, reporting, bus fare collection processing, maintain payroll and human resources information board, create postings, and assist other locations as needed.
Payroll Clerk
First Transit
Beaverton, OR
10.2014 - 01.2017
- Daily payroll entry for 3 locations of approx
- 400 employees, answer employee questions, meal and rest break compliance, bus fare collection processing, and reporting.
Customer Service Manager
First Transit
Arcadia, CA
06.2013 - 10.2014
- Investigate and resolve customer complaints, contact customers regarding complaints and lost items, manage lost and found, close out customer complaints, pulling and viewing bus video footage, assign and manager employee ID/access badges, coaching employees, worked with other departments to resolve customer complaint issues, teach customer service trainings, and attend client meetings.
Receptionist
First Transit
Arcadia, CA
06.2012 - 06.2013
- Answer and route incoming calls, assist with lost and found, greet and sign-in visitors, review submitted applications, double checking payroll entries, Wage Order 9 compliance, manage employee mailboxes and keys, and assist other departments as needed.
Education
Massage Therapy Certification -
UEI College
01.2010
Bachelor’s in Business Administration -
Southern New Hampshire University
Skills
- Office Administrator
- Meal and Rest Break Compliance
- I-9 Compliance
- Self-starter
- Independent Worker
- Team Player
- Continuous Improvement
- Critical Thinking
- Problem Solving
- Time Management
- Quick Learner
- Customer Service Skills
- Payroll
Other Experience
- Finishline (2008 – June 2009) – Sales Associate
- Big 5 Sporting Goods (2009 – July 2012) – Sales Associate
- Target (May 2021 – December 2022) – Style/Cashier/Fulfillment Team Member
- Teavana (2011 – July 2012) – Barista
- Craft Warehouse (2016 – January 2017) – Bookkeeper & Cashier
References
- Blake Vaughan, Regional Safety Director, RATP Dev USA, (213) 494-6579, srv235@hotmail.com, linkedin.com/in/blake-vaughan-mba-wso-cse-ptsctp-tssp-bus-and-rail-653553130/
- John Joseph, General Manager, First Transit, (503) 572-4252, john.joseph@firstgroup.com, linkedin.com/in/john-m-joseph-71b81826/
- Ben Sawyer, Contracted Services Manager, Salem Area Mass Transit District (Cherriots), (503) 351-4145, Ben.Sawyer@cherriots.org
- Lorie Biggs, West Region HR Manager, First Group America, (909) 677-9413, Lorie.Biggs@Firstgroup.com
Affiliations
- Board of Directors - TVW, Inc.
- Board of Directors Stenographer - TVW, Inc.
Timeline
Time & Attendance Analyst I
TFI International
01.2023 - Current
Time & Attendance Analyst I
Aston Carter - TFI International
09.2022 - 01.2023
Administrative Manager
First Transit
09.2021 - 09.2022
Administrative Manager
First Transit
01.2017 - 10.2021
Payroll Clerk
First Transit
10.2014 - 01.2017
Customer Service Manager
First Transit
06.2013 - 10.2014
Receptionist
First Transit
06.2012 - 06.2013
Massage Therapy Certification -
UEI College
Bachelor’s in Business Administration -
Southern New Hampshire University
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