Ashley Darden

• Served as key external-facing member of cross-functional/divisional team of designated resources assigned to manage chart abstraction for assigned providers and facilities
• Informs and educates providers and physicians Oak Street Health's chart collection activities and is responsible for fostering provider relationships and adoption of Oak Street Health's transitional care initiatives
• Well-versed in data interoperability workflows and analyzing large datasets in Excel.
• Confirm appointment calls are completed and patient notes are signed within 72 hours of visit
• In-depth understanding of provider data structures (HL7, CDA), clinical data aggregation, and database querying.
• Familiar with SQL for database querying.
• Skilled in leading cross-functional teams for process improvement and problem-solving.
• Experienced in Health Information Exchange (HIE) and Intersystem's Healthshare application.
• Educates, monitors, analyzes, documents and interacts with physician and other health care professionals to ensure cooperation and understanding of chart retrieval projects
• Alerts leadership to potential issues and opportunities found through physician contact
• Maintained thorough knowledge of healthcare industry trends and developments through review of industry publications, newsletters, and formal training
• Ensure and meet productivity expectations standards for collection of medical records
• Maintain strict confidentiality and security with all patient records while ensuring compliance to HIPPA standards
• Receive and process chart request in accordance with Company Standards
• Ensures integrity of chart retrieval database and quality audit controls of all medical records documents in a timely and accurate manner
• Upholds customer service standards when outreaching to patients for transitional care needs
• Attempt to schedule Post Discharge visits within 30 days of discharge to maintain company's quality measure.

• Set up new users in ECW system
• Provided application support to end-users
• Troubleshooting problems and questions from end users
• Works with vendors to continue research, evaluate and integrate new technology, methodologies, data administration, and capacity planning for EMR
• Administered login credentials for end-users
• Build custom problem lists to better serve patient needs
• Posts go live - continues to maintain audits, upgrades and administration.
• Provided new employee training on system
• Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.

Created new training material

• Aligned objectives with project teams and healthcare facility military staff, co-developing and executing Go-Live plans for EHR system implementations
• Performed extensive pre-Go-Live assessments to recognize potential issues and coordinating resolution strategies to address them
• Demonstrated commitment to project success by working extended hours during Go-Live period and offered onsite support that contributed to successful adoption of EHR system by healthcare military staff
• Served as primary liaison and direct point of contact for end-users, addressing questions, concerns, and technical issues that minimized patient care disruptions
• Orchestrated engaging and bespoke training sessions and workshop that resulted in enhanced staff proficiency and confidence in system usage across various EHR modules
• Bridged communications with IT teams to resolve technical concerns, streamline issue resolution, escalate complex problems, and enhance operational efficiency
• Completed comprehensive post-Go-Live evaluations while gathering feedback from end-users to identify areas for further training or system optimization
• Played key roles in development and distribution of Go-Live communication materials and documentation that kept staff of over 50 well-informed for transitions.
• Met requirements for government-issued certifications, keeping ship in full compliance