Ashley Hedrick
Chapel Hill,TN
Summary
Dynamic Certified Pharmacy Technician with proven expertise at H&S Pharmacy of Chapel Hill, excelling in medication dispensing and insurance billing. Enhanced patient care through meticulous attention to detail and problem-solving skills, resulting in increased customer satisfaction and streamlined claims processing. Committed to compliance with pharmacy laws and HIPAA regulations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
H&S Pharmacy of Chapel Hill
04.2002 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Education
N/A - Accounting And Finance
Columbia State Community College
Columbia, TNSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Pharmaceutical calculations
- Insurance verification
- Pharmacy law compliance
- Advanced math skills
Certification
PTCB certified
Timeline
Certified Pharmacy Technician
H&S Pharmacy of Chapel Hill
04.2002 - Current
N/A - Accounting And Finance
Columbia State Community College
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