Ashley Davis
WISTER,OK
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
18
18
years of professional experience
Work History
PCA
Self Employed Services
04.2021 - 01.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of the patient and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted patient through individual care plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Obtained patient vital signs and reported results to physician, if needed.
- Helped patient maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Ran errands for patient, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
PCA
Self Employed Services
01.2020 - 03.2021
- Recognized and reported abnormalities or changes in patients health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by the physician.
- Remained alert to problems or health issues of the patient and competently responded.
- Scheduled and accompanied patient to her medical appointments.
- Monitored and assisted patients individual care plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patient maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
Customer Service Agent
A Better Answer Call Center
04.2015 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
PRC (Directv Campaign)
Sales Rep Employment
05.2011 - 02.2015
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Collections
West Asset Management
11.2006 - 03.2011
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Telemarketer
Guaranteed Marketing Solutions (GMS)
06.2004 - 10.2006
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
High School Diploma -
Davis Institute
Colbert, OK05.2004
Skills
- Mobility Assistance Aptitude
- Feeding Assistance
- Patient-Focused Care
- Quality Patient Care
- Professional Bedside Manner
- Patient Transporting
- Basic Nursing Care
- Monitoring Vitals
- Personal Hygiene Assistance
- Behavior Redirection
- Patient Rapport
- Emotional Support
- Vitals Documentation
- Customer Relations
- Sales Expertise
- Credit Card Payment Processing
- Order Fulfillment
- Call Volume and Quality Metrics
- Call Center Operations
- Customer Service
- Time Management
Timeline
PCA
Self Employed Services
04.2021 - 01.2023
PCA
Self Employed Services
01.2020 - 03.2021
Customer Service Agent
A Better Answer Call Center
04.2015 - 11.2019
PRC (Directv Campaign)
Sales Rep Employment
05.2011 - 02.2015
Collections
West Asset Management
11.2006 - 03.2011
Telemarketer
Guaranteed Marketing Solutions (GMS)
06.2004 - 10.2006
High School Diploma -
Davis Institute
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