Ashley Davis
Logan,UT
Summary
Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spa Manager
Serenity Tree School Of Natural Healing
03.2023 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Receptionist
Serenity Tree School Of Natural Healing
10.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Typist/Policy Specialist
US Title (Formally Known As American Secure Title)
02.2021 - 08.2022
- Collected, arranged, and input information into database system.
- Accurately typed 60 words per minute with no errors.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Created policies and responsible for getting them to the multiple underwriters in a timely fashion
- Organized and maintained precise confidential personnel files.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
Policy Specialist
Advanced Title Insurance Agency, LC
08.2016 - 01.2021
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, and records.
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Communicated effectively with staff members.
Education
No Degree - Massage Therapy
Serenity Tree School of Natural Healing
Perry, UT03.2023
Bachelor of Arts - Psychology
University of Phoenix
Phoenix, AZ11.2015
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ08.2013
Skills
- Assignment Delegation
- Maintaining Clean Work Areas
- Employee Coaching
- Customer Acquisition
- Team Goals
- Massage Therapy
- Schedule Coordination
- Team Relationships
- Manage Inventory
- Critical Thinking
- Staff Support
- Relaxation Techniques
Certification
- Licensed Massage Therapist (UT/ID)
- First Aide and CPR Certified
Timeline
Spa Manager
Serenity Tree School Of Natural Healing
03.2023 - Current
Receptionist
Serenity Tree School Of Natural Healing
10.2022 - 03.2023
Typist/Policy Specialist
US Title (Formally Known As American Secure Title)
02.2021 - 08.2022
Policy Specialist
Advanced Title Insurance Agency, LC
08.2016 - 01.2021
No Degree - Massage Therapy
Serenity Tree School of Natural Healing
Bachelor of Arts - Psychology
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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