Ashley Davis
Wesson,MS
Summary
Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
12
12
years of professional experience
Work History
Retail Cashier
Copiah County Co-op
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Delivered consistently accurate orders, special requests and menu alterations.
- Operated POS terminals and cash drawer balancing.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Account Manager
First Heritage Credit LLC
12.2022 - 07.2023
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified key entry points to enhance market penetration and maximize returns.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and implemented strategies to increase client retention.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Sales Associate
Cspire Wireless
05.2021 - 12.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate Supervisor
Cspire Wireless
04.2018 - 06.2021
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Researched issues to obtain appropriate answers to customer inquiries.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Trained team members in successful strategies to meet operational and sales targets.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Mentored new sales associates to contribute to store's positive culture.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Sales Associate
Masquerade Fundraising
05.2012 - 05.2017
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built relationships with customers to encourage repeat business.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed efficient cash register operations.
Education
Restaurant And Culinary Management
Hinds Community College
Pearl, MS06.2010
High School Diploma -
Northwest Rankin High School
06.2007
Skills
- Cleaning and sanitizing
- POS Transaction Approvals
- Social Perception
- Cash Drawer Balancing
- Order Processing
- Customer Service
- Coin and Currency Counting
- Order Management
- Retail Operations
- Cash Handling
- Cash Handling Accuracy
- Order Taking
- Dependability
- Cash Management
- Employee Training
- Cash Register Operation
- Customer Needs Assessment
- Transaction Balance Sheets
- Store Cleaning
- Cash handling and management
- Team Leadership
- Merchandising Awareness
- Freight Processing
- Problem-Solving
- Inventory Stocking
- Handling Complaints
- Store Opening and Closing
- Payment Processing
- Payment Collection
- Point of Sale Software
- Exchanges and refunds
- Till Counting
- Cash Control Accuracy
- Stock replenishment
Timeline
Retail Cashier
Copiah County Co-op
11.2023 - Current
Account Manager
First Heritage Credit LLC
12.2022 - 07.2023
Sales Associate
Cspire Wireless
05.2021 - 12.2022
Sales Associate Supervisor
Cspire Wireless
04.2018 - 06.2021
Sales Associate
Masquerade Fundraising
05.2012 - 05.2017
Restaurant And Culinary Management
Hinds Community College
High School Diploma -
Northwest Rankin High School