Hi, I’m
Ashley Davis
Hawi,Hawaii
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Reliable team player providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
years of professional experience
Work History
Fairmont Orchid, Hawaii
Head Food Runner/Expediter
07.2014 - 01.2019
Job overview
- Cultivated warm relationships with regular customers.
- Organized and replenished supplies at food stations to optimize team performance.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Restocked food supplies in kitchen and organized storage areas.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Operated cash register and processed payments from customers.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Monitored food temperatures and kept records of all food items.
- Greeted customers and provided outstanding customer service.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Received and assessed materials shipments, evaluating deliveries for quality and checking against invoice.
- Worked with customers and department heads to facilitate flow of materials to and from job sites and departments.
- Addressed supply problems and developed creative solutions to prevent delays.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Trained new expeditors and food runners according to company policies and standards.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Ocean Sports
Customer Service Representative
01.2011 - 05.2013
Education
Southern New Hampshire UniversityHooksett, NH
In Progress from Criminal Justice
Portland Community CollegePortland, OR
In Progress from Prerequisites
Tigard High SchoolTigard, OR
High School Diploma
06.2005
Skills
- Order Accuracy
- Food presentation
- Supply Restocking
- Order Verification
- Menu Memorization
- Kitchen Support
- Server Support
- Safe Food Handling
- Food Delivery
- Time Management
- Hospitality service expertise
- Cash Handling
- Anticipating Customer Needs
- Customer Service
- Teamwork and Collaboration
- Strong Work Ethic
- Effective Multitasking
- Flexible Schedule
- Issue Resolution
- Order Management
- Quick Learner
- Training and mentoring
- Data Entry
- Scheduling
- Data Collection
- Product Knowledge
- Paperwork Processing
- Filing
- Project management abilities
- Research
- Staff education and training
- Proofreading
- Call center experience
- Professional telephone demeanor
- Follow-up skills
Timeline
Head Food Runner/Expediter
Fairmont Orchid, Hawaii
07.2014 - 01.2019
Customer Service Representative
Ocean Sports
01.2011 - 05.2013
Southern New Hampshire University
In Progress from Criminal Justice
Portland Community College
In Progress from Prerequisites
Tigard High School
High School Diploma
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