Ashley Davis
VA
Summary
Goal-oriented Associate Manager Business Analyst with years of experience in developing and implementing operational standards, team organization, and employee engagement strategies. Proactive and personable leader skilled in streamlining information, prioritizing tasks, and approaching issues with an analytical mindset. Demonstrated success in managing projects from initiation to completion, leveraging project management methodologies such as Agile or Waterfall to drive efficiency and deliver results. Strong analytical, problem-solving, and communication skills, focused on delivering value to customers and stakeholders while ensuring projects are delivered on time and within budget.
Overview
11
11
years of professional experience
Work History
Buiness Development Assoicate
Dreami
09.2023 - Current
- Assisted with the planning and implementation of special projects related to development initiatives.
- Drafted communication materials such as emails, letters, brochures., intended for both internal and external audiences.
- Assisted customers with product selection, purchase decisions.
- Generated sales reports to track daily, weekly, and monthly performance metrics.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Used product knowledge to suggest items to match client needs.
Assoicate Manager Business Analyst
Kroll Consulting
Washington, DC
03.2023 - Current
- Collaborated with stakeholders to gather and analyze business requirements for new system implementations and enhancements.
- Designed and documented technical specifications and system workflows to ensure alignment with business needs.
- Led cross-functional teams in the planning, execution, and delivery of of projects, ensuring alignment with business objectives and timelines.
- Provided end-user support and training on system functionalities and features.
- Participated in project planning activities to ensure successful project delivery.
- Conducted data analysis to support business decision-making and process improvement initiatives.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Remained current on latest IT developments and advancements to automate and modernize systems.
- Provided technical support for existing reports, dashboards or other tools.
- Hosted Monthly Product Webinars to current client base about new and upcoming product features.
Business Analyst
Kroll Consulting
Washington, DC
03.2022 - Current
- Gathered and documented business requirements for system enhancements and new implementations.
- Conducted system testing and troubleshooting to ensure smooth system operations.
- Designed and developed reports to support business decision-making.
- Provided training and support to end-users on system functionalities and features.
- Collaborated with cross-functional teams to ensure successful project delivery.
- Developed and maintained project documentation and status reports.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Improved processes and procedures to achieve key performance metrics.
Contract Administrator
Kroll Consulting
Washington, DC
05.2021 - Current
- Successfully administered contracts for multiple clients, ensuring compliance with contract terms and conditions, managing contract modifications, and overseeing the entire contract lifecycle.
- Collaborated with legal teams, vendors, and clients to review, negotiate and finalize contracts and agreements, ensuring alignment with business goals and objectives.
- Developed and implemented streamlined contract management processes and procedures resulting in increased efficiency and reduced contract turnaround time.
- Conducted regular contract reviews and audits, identifying potential areas of risk and implementing measures to mitigate and manage risk, resulting in improved compliance and cost savings.
- Demonstrated exceptional communication, negotiation, and problem-solving skills, liaising between clients, vendors, and internal teams to resolve contract-related issues and disputes promptly and professionally.
- Inspected contract work operations to check compliance with plans and specifications.
Empowerment Fellow
Data Science for All
Remote
03.2021 - 08.2021
- Collaborated with clients to better understand needs, desired achievements, experimentation plans and deadline dates for research.
- Prepared reports on experimental material test data to share with fellow scientists and boost collective knowledge.
- Collaborated with people from disciplines by leveraging active listening and sharp interpersonal skills to understand group goals, build consensus and enhance results.
- Contributed to development, planning and completion of project initiatives.
- Collected user and business requirements and put together detailed project plans.
- Reviewed codes, project roadmaps and changing requirements during course of each development.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Global Certification Coordinator
International Board Of Lactation Consultant Exam
Fairfax , Virginia
04.2019 - 05.2021
- Developed and implemented global certification policies, procedures, and processes for the organization.
- Facilitated and managed the certification application process, ensuring that all candidates meet eligibility requirements and complete required documentation.
- Coordinated with international partners and exam administrators to schedule and administer certification exams in multiple languages and time zones.
- Maintained accurate and up-to-date records of certification candidates and holders, ensuring compliance with organizational and regulatory requirements.
- Collaborated with the education and outreach team to promote the value and importance of IBCLC certification to healthcare providers, employers, and the public.
- Executed data verification to ensure expedient error detection.
- Inaugural part of a large data validation and migration project.
- Manages outward communications to the public on a regular basis.
Temporary Coordinator
Society of Healthcare Epidemiology of America
Arlington, Virginia
02.2019 - 03.2019
- Scheduling Meetings, getting doodle polls set up for committees
- Coordination of feedback for online educational products
- Editing materiel for an upcoming large spring conference
- Helping pull together agendas for some upcoming policy meetings.
Temporary Office Assistant
Capital Automotive
Mclean, VA
06.2017 - 10.2017
- Organizing the office and assisting associates to optimize processes.
- Sorting and distributing communications in a timely manner
- Creating and updating records ensuring accuracy and validity of information.
Barista
Starbucks
Chesapeake, VA
07.2013 - 06.2016
- Consistently deliver high-quality beverages and food items to customers while maintaining a clean and organized store environment.
- Demonstrate exceptional customer service by engaging with customers, actively listening to their needs, and suggesting appropriate products to enhance their experience.
- Utilize in-depth knowledge of coffee and tea brewing techniques, as well as food preparation procedures, to consistently produce high-quality products that meet Starbucks' standards.
- Work collaboratively with team members to maintain inventory levels, monitor product freshness, and ensure that all equipment is operating effectively.
- Adapt quickly to changes in customer traffic and store operations, prioritizing tasks effectively to ensure that all customer needs are met in a timely and efficient manner inviting customer service.
Administrative Support Intern
Red Cross
Fairfax, VA
05.2015 - 08.2015
- Managed incoming information and Background checks for applicants seeking to work and volunteer for the Red Cross.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Conducted research using various media sources to obtain relevant data for staff requirements.
Education
Master of Science -
Old Dominion University
2026
Bachelor of Arts - Global Affairs
George Mason University
2017
Associate of Arts - Social Sciences
Tidewater Community College
2015
High School Diploma - undefined
Deep Creek High School
2013
Skills
- Requirements Gathering and Analysis
- System Design and Documentation
- System Testing and Quality Assurance
- End-user Training and Support
- Project Management and Planning
- Data Analysis and Reporting
- Strong Analytical and Problem-solving Skills
- Excellent Communication and Interpersonal Skills
- Time management
- Adaptability to multiple databases
- Salesforce Proficient
- Program Python coding
- Executive-Level Presentations
- Process Improvement
- Database Management and Building
- BI Tool and System Design
- Templates Document Library Maintenance and Management
Affiliations
- Alpha Xi Delta Women's Fraternity Post Grad Mentor
- Alpha Xi Delta , Alumni Association Member
- Girls on the Run Volunteer Coach
Timeline
Buiness Development Assoicate
Dreami
09.2023 - Current
Assoicate Manager Business Analyst
Kroll Consulting
03.2023 - Current
Business Analyst
Kroll Consulting
03.2022 - Current
Contract Administrator
Kroll Consulting
05.2021 - Current
Empowerment Fellow
Data Science for All
03.2021 - 08.2021
Global Certification Coordinator
International Board Of Lactation Consultant Exam
04.2019 - 05.2021
Temporary Coordinator
Society of Healthcare Epidemiology of America
02.2019 - 03.2019
Temporary Office Assistant
Capital Automotive
06.2017 - 10.2017
Administrative Support Intern
Red Cross
05.2015 - 08.2015
Barista
Starbucks
07.2013 - 06.2016
Master of Science -
Old Dominion University
Bachelor of Arts - Global Affairs
George Mason University
Associate of Arts - Social Sciences
Tidewater Community College
High School Diploma - undefined
Deep Creek High School