Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Davis

Durant,Ok

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.


Overview

15
15
years of professional experience

Work History

Enrollment Agent

DivvyDose/OptumRx
11.2021 - 01.2024
  • Prepared medications in blister packs to provide safe and convenient way to take prescribed medication
  • Reported adverse drug events to comply with regulatory policies and procedures
  • Listened to customer needs and desires to identify and recommend optimal products
  • Developed professional relationships with customers to increase loyalty, retention and rapport
  • Delivered energetic responses to customers by telephone, going above and beyond to serve needs
  • Participated in available trainings to improve software knowledge
  • Conducted regression testing, analyzed results, and submitted observations to the development team
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Investigated and resolved accounting, service and delivery concerns.

Owner/Operator

Hot & Smack'n
04.2019 - 02.2020
  • Established foundational processes for business operations
  • Generated revenues yearly and effectively capitalized on industry growth
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
  • Trained and developed team members to build human capital
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
  • Motivated staff to perform at peak efficiency and quality
  • Carefully interviewed, selected, trained, and supervised staff
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Purchased food and cultivated strong vendor relationships
  • Assisted in development and implementation of new menus to offer variety and options to customers
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Cross-trained and provided backup support for organizational leadership
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Delivered prompt service to prioritize customer needs.

Inbound Customer Service/Weekend Warriors

Freedom Debt Relief
10.2014 - 01.2019
  • Answered inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
  • Tracked and updated customer accounts via Salesforce
  • Learned internal and external support systems
  • Maintained relationships with support systems
  • Made inbound and outbound professional calls
  • Learned and utilized internal client database
  • Answered questions and quickly resolved client issues or concerns
  • Met performance standards and goals
  • Trained in Act (legal department), Resolutions, Escalations, and Support
  • Recruited and trained new members of guest service team
  • Recorded and edited videos to facilitate remote learning
  • Cold-called prospective customers to build relationships
  • Completed documentation for product and service sales
  • Identified and recommended staff for key positions and departments
  • Educated clients on proper use of products and systems
  • Scheduled and taught in-class and online courses to increase learning opportunities
  • Implemented diverse instructional methods, optimizing trainee engagement
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.

Appointment Setter/Trainer

Reliant Capital
06.2011 - 10.2014
  • Maintained productive relationships with existing customers through exceptional follow-up after sales
  • Generated high volume of referrals
  • Updated database with customer and sales information
  • Kept showroom professional and neat at all times
  • Established new customer accounts
  • Informed management of special sales and service issues
  • Trained new employees on company customer service policies and service level standards
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
  • Developed individualized training plans to achieve staff readiness
  • Scheduled and taught in-class and online courses to increase learning opportunities
  • Developed individualized training plans to achieve staff readiness.

Sales Manager

WebMedia
01.2009 - 10.2014
  • Recommended and helped customers select merchandise based on their needs
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Listened to customer needs and preferences to provide accurate advice
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
  • Awarded 'top salesman of the month' for having the highest sales
  • Organized promotional events and interacted with the community to increase sales volume
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

GED -

McKinney High School
McKinney, TX
04.2004

Skills

  • Experienced in working in a Fast-paced Consultative Sales Approach environment Solid team player who offers a Service Coordination positive and Cooperative attitude Computer Troubleshooting
  • Database Systems
  • Quotes and sales
  • Administrative Duties
  • Client Retention
  • Customer Inquiries
  • Customer Relationships
  • Sales Goals
  • Customer Needs Assessments
  • Goal-Oriented
  • Exceptional communication
  • Call Center Customer Service
  • HIPAA Compliance
  • Customer Engagement
  • Relationship Building
  • Client Relations

Timeline

Enrollment Agent

DivvyDose/OptumRx
11.2021 - 01.2024

Owner/Operator

Hot & Smack'n
04.2019 - 02.2020

Inbound Customer Service/Weekend Warriors

Freedom Debt Relief
10.2014 - 01.2019

Appointment Setter/Trainer

Reliant Capital
06.2011 - 10.2014

Sales Manager

WebMedia
01.2009 - 10.2014

GED -

McKinney High School

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Ashley Davis