Summary
Overview
Work History
Education
Skills
Highly Recommended Reference
Timeline
Hi, I’m

Ashley Davis

Indianapolis,United States
Ashley Davis

Summary

Dynamic and results-driven operations manager with 8+ years of experience in retail management, specializing in closing operations, team leadership, and customer satisfaction. Proven track record of optimizing processes, managing high-performing teams, and driving operational efficiency. Skilled in inventory management, employee development, and operational troubleshooting to ensure smooth and effective warehouse/store operations. Recognized for problem-solving and dedication to excellence.

Overview

10
years of professional experience

Work History

U.S. Xpress

Shop Service Coordinator
12.2022 - Current

Job overview

  • Coordinate and schedule pick-ups, deliveries, and routing to ensure on-time transportation services.
  • Manage and track the status of shipments from pick-up to delivery.
  • Communicate any changes in scheduling or routes to drivers in real time.
  • Address customer inquiries or concerns regarding shipment status, delays, or service issues.
  • Maintain strong relationships with customers to ensure satisfaction and continued business.
  • Delegate semi-truck repairs to tech to ensure shop wait times, unit days down are kept to a minimum.
  • Oversaw inventory, controlled stock-outs and reduced excessive inventory.
  • Developed inventory improvement plans, inventory control procedures and best company practices.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Oversaw the scheduling and dispatching of 8 technicians, maximizing efficiency and minimizing delays in service delivery.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

Veho Technologies

Operations Manager
04.2022 - 12.2024

Job overview

  • Collaborated with 4 cross-functional teams to implement process enhancements, achieving reductions in time and/or cost
  • Trained staff on new procedures and continuous improvement practices, driving sustainable organizational change
  • Collaborated with suppliers and vendors to streamline order processes, reducing lead times and improving supply chain efficiency
  • Analyzed freight costs, transit ties, and performance metrics to improve logistics efficiency and reduce delivery times
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates of 90% by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity by 15+ basis points and reduced operational costs.

Target Corp.

Closing Team Lead
11.2015 - 04.2022

Job overview

  • Lead a team of associates in executing nightly store operations, ensuring a smooth and efficient closing process
  • Drive achievement of daily sales and operational goals through coaching, delegation and hands-on leadership
  • Oversee store readiness for the next business day by maintaining cleanliness, restocking merchandise, and ensuring inventory accuracy
  • Coordinate with department leads to prioritize tasks, manage workload, and resolve issues in real time
  • Monitor team performance, provide timely feedback, and assist in training and developing team members to enhance their skills
  • Collaborate with other team leaders and senior management to meet company objectives and optimize overall store performance
  • Developed and implemented dynamic communication strategies.
  • Streamlined internal processes for improved efficiency, leading to higher team productivity and increased client satisfaction.
  • Mentored junior team members, fostering a collaborative environment that promoted professional growth and development.
  • Identified opportunities for process improvement within the organization, implementing changes that led to significant cost savings without compromising quality or service levels.
  • Oversaw day-to-day activities of 85 employees in a store establishment, fostering inspiring atmosphere to optimize employee experiences.

Education

Ivy Tech Community College of Indiana
Indianapolis, IN

Bachelor of Science from Nursing
05-2028

Skills

    Leadership & Team Management
    Strategic Planning & Execution
    Supply Chain Optimization
    Inventory Control & Management
    Process Improvement
    Vendor & Contract Negotiation
    Customer Service Excellence
    Data analysis & Reporting
    Project Management
    ERP & WMS Systems
    Warehouse layout optimization
    Time management & prioritization

    Accurate recordkeeping

    Client advocacy

    Microsoft and office expert

Highly Recommended Reference

Paul Smerage

Shop Operations Manager

U.S. Xpress

(765) 720-5268

Timeline

Shop Service Coordinator

U.S. Xpress
12.2022 - Current

Operations Manager

Veho Technologies
04.2022 - 12.2024

Closing Team Lead

Target Corp.
11.2015 - 04.2022

Ivy Tech Community College of Indiana

Bachelor of Science from Nursing

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Ashley Davis