Vastly experienced, resourceful, and data-driven professional with an extensive background in providing optimal customer service experiences to advance the organization’s vision. Ten years of experience in supporting nonprofit, private, government and sports sectors, with a track record of increasing profits through identifying and resolving operational issues. Knowledgeable in state, federal, and company procedures according to each business sector. Highly skilled in maintaining up-to-date and accurate records to ensure company compliance.
● Manage Government property lifecycle in SAP, ensuring full compliance with FAR 52.245-1 and DCMA regulations
● Lead internal audits, inventory assessments, and disposition activities via PIEE maintaining high compliance scores
● Conducted training sessions for cross-functional teams on property accountability.
● Collaborate with DCMA and Government representatives to resolve discrepancies and improve asset management practices
● Maintained posting, balancing, & reconciling accounting and financial statements
● Coordinates the preparation of regularly scheduled special billings & costs reports
● Analyzed inventories and preliminary financial statements for multiple $1+ million-dollar accounts
● Managed the processing of over 250 daily requests from the accounts payable department and reconciled over 100 credit card statements daily
● Manage claims process, evaluate risk of policies, and resolve operational issues to ensure payment
● Retain and generate revenue for UPS Capital customer insurance book of business of $50k or more
● Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues
● Maintained company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
● Conducted interviews, gathered detailed information and completed investigations
● Served as point of contact for data acquisition and research
● Processed executive subscriptions, license renewals, graphics and editing
● Created and maintained computer and paper based filing and organization systems for confidential records, reports, and documents
● Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office efficiency
● Presented research findings and visual materials to stakeholders.
● Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
● Conducted audits on over 6,000 images and contractor work to verify data and product validity.
● Ensured compliance with NCAA regulations when assisting student-athletes, maintaining confidentiality and adherence to eligibility-related protocols
● Facilitated ticket sales, customer inquiries, and scheduling support for university staff, students, and student athletes
● Maintained accurate ticketing and payment records in internal systems including Banner
● Provided personalized service with effective communication and problem solving
● Agile Project Management Certified
● Executive presentation development
● SAP
● Secret Clearance
● Meticulous attention to detail
● Database management
● Spyder
● Problem resolution
The Rodger D. Davis Foundation Inc., Co-Director